Custodial Worker (Housekeeper)

Navy Region Southeast Fleet and Family Readiness (FFR); Panama City (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Naval district Panama City seeks a housekeeping specialist for MWR Recreational Lodging. Responsibilities include cleaning lodging units, common areas, and laundry facilities to high standards. You will restock linens, manage room readiness, and assist guests with information about on-base and local attractions.

Knowledge of cleaning procedures, PMS/POS use, and strong English communication are essential. This role supports Navy personnel and their families, operating in a structured,

Qualifications

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved chemicals.
• Familiarity with Recreational Lodging standards and housekeeping practices.
• Ability to operate in-room appliances (coffee maker, clock radio, TV, etc.).
• Ability to use PMS/POS to update room status and track housekeeping tasks.
• Clear and effective English communication with management, staff, and guests.

Responsibilities

• Performs varying degrees of complexity in cleaning processes for facility including lodging units, common areas, office, and laundry facilities.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, fans, vents, windows, and sills.
• Removes trash, replaces liners, and maintains cleanliness of shared spaces.
• Cleans washers and dryers, laundry rooms, and ensures machines operate properly.
• Restocks amenities and linen, and prepares rooms for guest checkout.
• Cleans in-room appliances and ensures proper clock/time settings; reports maintenance needs.

Skills

Cleaning procedures

Customer service

Safety awareness

English proficiency

Education

No formal education requirement

Tools

PMS (Property Management System)

POS system

Job description

Summary

This position is assigned to the MWR Recreational Lodging operation at Naval Support Activity Panama City. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacations Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts) and Campgrounds. The purpose of this position is to provide quality housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Summary

This position is assigned to the MWR Recreational Lodging operation at Naval Support Activity Panama City. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacations Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts) and Campgrounds. The purpose of this position is to provide quality housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Duties

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Duties include but are not limited to:

• Performs varying degrees of complexity in cleaning processes for facility to include but not limited to lodging units, common areas, office, bathhouse, laundry facility, etc. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.
• Removes trash, places in dumpsters, and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces to include bathhouses, vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
• Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bathtubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
• Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back-up battery and in room phones are clean, properly programmed, and in working condition.
• Performs deep cleaning as required by program standards (e.g., on a scheduled basis and upon check-out of guests in “pet friendly” rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
• Counts, sorts, inspects, and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
• Completes maintenance requests for items broken, defective, or in need of replacing.
• Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
• Reports any damages or valuables (e.g., large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the supervisor.
• Reports any activity that appears unsafe, illegal, or suspicious to the supervisor. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning facilities and provides information about on base and local attractions.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Maintains key control for assigned key and reports any issues immediately to the supervisor.

Requirements

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Conditions of employment

• Must satisfactorily complete all background checks for child care positions, including fingerprint checks, a Tier 1 with Child Care check, and a State Criminal History Repository (SCHR) check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must pass a pre-employment physical, provide evidence of immunization, be free of all communicable diseases, and obtain appropriate immunization against communicable diseases.
• Ability to sustain considerable walking, standing, bending, stooping, and lifting up to 45 pounds.
• Must be 18 years of age or older.
• Must successfully obtain and maintain appropriate security clearance as needed.
• Ability to complete required training certificates, and maintain certifications or credentials required by Federal, State, and/or national accreditation institutions used as part of DoD's Child and Youth Programs.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience must demonstrate the following:

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone (etc.).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire, and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS, or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

Education

This position does not have a positive education requirement.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance

Some positions have special requirements. Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form. Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006. Salary is dependent on experience and/or education. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non- merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [e-mail] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case- case basis.

This activity is a Drug- Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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