Custodial Support Specialist

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Alameda (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical and dental plans

Health reimbursement card

Paid time off

403(b) with company match

Job summary

Felton Institute is seeking a dedicated Custodial Support Specialist to join our Alameda headquarters team. The role runs Monday–Friday, 8:00 a.m. to 4:00 p.m., with occasional overtime and cross-site travel as required.

Responsibilities include security, cleaning, and light maintenance to ensure a safe, welcoming environment for staff and programs. Minimum qualifications include a high school diploma, custodial experience, English proficiency, and the ability to lift up to 60 lbs.

Qualifications

• High School diploma or equivalent required.
• Experience in custodial work, building security, or light facility maintenance preferred.
• Ability to speak, understand, read, and write English effectively.
• Must pass DOJ fingerprint clearance.
• Physically able to lift up to 60 lbs unassisted and 100 lbs with assistance.

Responsibilities

• Maintain building security; secure doors and windows at end of day.
• Report security vulnerabilities promptly to supervisors.
• Fulfill, update, and close Facilities Help Desk tickets promptly.
• Keep exits clear and fire doors accessible during business hours.
• Clean, sanitize, and stock restrooms; disinfect shared spaces.
• Sweep, mop, vacuum, dust, and organize spaces daily.
• Perform minor light maintenance tasks and replace fixtures as needed.
• Report major facility issues to supervisors.
• Collaborate with team; support cross-site operations as needed.

Skills

English proficiency

Teamwork

Safety awareness

Follow instructions

Education

High School diploma or equivalent

Tools

Basic hand tools

Power tools

Job description

Custodial Support Specialist

Felton Institute

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

The Alameda headquarters serves as a central hub supporting Felton’s regional programs and daily operations. The Custodial Support Specialist ensures that the entire facility remains thoroughly sanitized, safe, secure, and ready for daily operations during standard business hours, Monday through Friday, 8:00 a.m. to 4:00 p.m.

Job Description

• Maintain overall building security, ensuring all exterior and interior doors and windows are fully locked and secured at the end of each day.
• Immediately report any building security vulnerabilities (e.g., broken locks, damaged windows, compromised access points) to supervisors or designated personnel.
• Promptly fulfill, update, and close out assigned Facilities Help Desk tickets in a timely and professional manner.
• Ensure building exits remain clear and fire doors are unlocked and accessible during business hours.
• Clean and sanitize facility work areas to ensure compliance with health and safety standards and maintain a professional appearance:
• Sweep, mop, and vacuum floors daily across both stories; spot mop and dust as needed.
• Dispose of all trash, compost, and recycling daily; maintain garbage dumpsters.
• Power wash sidewalks and pick up litter around the perimeter of the property.
• Dust and spot clean furniture, shelves, moldings, and other surfaces.
• Organize and clean storage areas as requested.
• Keep utility and service areas clean; maintain equipment and floors.
• Clean, sanitize, and stock all restrooms.
• Disinfect and maintain common areas, offices, stairways, and assigned spaces.
• Perform light, non-technical building upkeep ("soft maintenance")
  • Replace light bulbs and batteries.
  • Tighten loose fixtures, handles, and hardware.
  • Complete minor touch-up painting.
  • Assemble or relocate office furniture.
  • Perform routine visual inspections of building spaces.
  • Clear minor obstructions and keep walkways safe.
• Promptly report major plumbing, electrical, HVAC, elevator, or structural issues to supervisors or designated personnel.
• Work collaboratively with and assist team members as needed to support overall facility operations.
• Support other Felton locations with occasional cross-site work as needed.
• Perform other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent.
• Previous experience in custodial work, building security, or light facility maintenance.
• Ability to speak, understand, read, and write English sufficiently to meet job requirements.
• Ability to pass a Department of Justice (DOJ) fingerprint clearance.
• Physical ability to lift up to 60 lbs. unassisted, and up to 100 lbs. with assistance.
• Ability to follow instructions from supervisors or senior facilities workers.
• Demonstrated ability to safely use basic hand and power tools.
• Ability to work effectively both independently and collaboratively as part of a team.
• Flexibility to work occasional overtime and support cross-site assignments as needed.

Preferred Qualifications

• Working knowledge of light industrial tools.
• Knowledge of general OSHA safety standards.

Additional Information

Reports to: Facilities Lead
Job Type: Full-Time
Work Location and Schedule: Onsite at Felton Institute headquarters; Monday–Friday, 8:00 a.m.–4:00 p.m. (with occasional overtime and travel to other agency sites as required)
FLSA Status: Non-Exempt
Pay Rate: $25 per hour
Benefits (subject to election and eligibility): Fully-paid medical and dental plans; health reimbursement card; paid time off (personal, vacation, and sick time); 403(b) with company match.

Note: Job responsibilities may change according to program requirements.

Equal Employment Opportunity