Custodial Service Manager

West Fargo Public Schools; West Fargo (ND); On-site; USD 65,000 - 85,000; Full time

Job summary

The Custodial Services Manager at West Fargo Public Schools provides strategic leadership of custodial operations district-wide, supervising staff and evening supervisors, scheduling, training, and evaluating to meet district policies and regulations.

Works with the Director of Buildings & Grounds to manage budgets, staffing, equipment, safety programs, and compliance, supporting facility maintenance and events, and ensuring high standards of cleanliness and safety across all facilities.

Qualifications

• Requires ability to supervise custodial operations district-wide.
• Minimum five years in custodial or facilities operations.
• Three years supervisory or management experience preferred.
• Experience with budgeting, inventory, and facility support services.

Responsibilities

• Supervise district-wide custodial operations and staffing.
• Develop and manage custodial budgets and schedules.
• Ensure safety compliance and emergency readiness.
• Coordinate recruitment, training, and performance reviews.
• Oversee equipment and supply inventories.

Skills

Staff supervision

Budget management

Safety compliance

Emergency preparedness

Training programs

Scheduling

Inventory control

Contract management

Education

High School Diploma or GED

Associate's Degree preferred

Tools

CMMS

CAFM systems

SharePoint

CompuClean

Job description

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Frontline Applicant Tracking - West Fargo Public Schools

Position Title: Custodial Services Manager

Location: Central Maintenance

Department: Facilities & Grounds

Reports To: Director of Buildings & Grounds

SUMMARY: The Custodial Services Manager provides strategic leadership and management of custodial operations for West Fargo Public Schools (WFPS). The position supervises, schedules, trains, and evaluates custodial staff and evening supervisors throughout the district. The position is responsible for ensuring custodial operations are conducted in accordance with district policies and procedures, as well as all applicable federal, state, and local regulations.

This position assists the Director of Buildings and Grounds in maintaining the cleanliness, safety, appearance, and operational readiness of district facilities while supporting facility maintenance, events, and other district operations.

QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty and requirement satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:(Other duties may be assigned)
Collaboration:

• Collaborates with the Director of Buildings and Grounds to develop and manage annual custodial supply, chemical, and equipment budgets.
• Collaborates with the Director and other district leaders in budget development, monitoring, and forecasting.
• Assists in monitoring and administering contracted custodial and event-related services.
• Assists in maintaining a safe working environment by ensuring compliance with district safety procedures, SafeSchools training requirements, and applicable regulations.
• Supports district emergency preparedness initiatives and assists with facility safety inspections.
• Develops positive, effective working relationships with learners and staff.
• Assists with labor planning and staffing strategies to ensure efficient deployment of resources across district facilities.

Communication:

• Promotes and enforces safe work practices to reduce workplace injuries and property damage.
• Promotes continuous improvement initiatives and best practices in custodial operations and facility cleanliness standards.
• Connects and shares ideas through appropriate/applicable formats to express thoughts and ideas with integrity.

Compassion:

• Promotes a positive work culture focused on teamwork, accountability, customer service, and operational excellence.
• Understands the complexities of cultural and global issues and how they relate to employee and learners' experiences.
• Partners with others to resolve potential controversy and conflict through respectful discussion.
• Proactively seeks to understand the ideas, opinions, and skills of others.

Creativity:

• Connects with team members and shares ideas in an effort to improve the overall learner and employee experience.

Critical Thinking:

• Reasons, interprets, and analyzes information to generate new knowledge and understanding.
• Reviews, approves, and manages employee leave requests and leave balances through Frontline.
• Reviews and approves employee timecards - ensuring accuracy and compliance with district procedures.
• Evaluates, tests, and recommends new custodial equipment, tools, and cleaning products.
• Develops and maintains master custodial staffing schedules and assignments for all district facilities.
• Coordinates and assigns substitute, temporary, and seasonal custodial employees.
• Maintains accurate records, prepares reports, and composes correspondence related to custodial operations.

Reflection:

• Maintains communication with supervisor and director regarding general feedback, career advancement opportunities, and areas of growth opportunities.

Resilience:

• Maintains composure while dealing with stressful situations.
• Proactively seeks out resolutions and takes initiative to resolve knowledge gaps.

Responsibility:

• Supervise district-wide custodial operations to ensure employees have the equipment, supplies, training, and resources necessary to meet district expectations.
• Provides leadership and management of custodial services for district schools, aquatic center, ice arena, and other district operational facilities.
• Ensures consistent custodial standards, operational efficiency, quality assurance, safety compliance, and effective stewardship of district resources across all WFPS facilities.
• Provides district-wide leadership for custodial personnel, training programs, staffing, scheduling, performance management, inventory control, equipment operations, and custodial quality standards.
• Conducts employee evaluations, including Marzano evaluations and annual performance reviews.
• Coordinates custodial recruitment activities, including applicant screening, interviewing, onboarding, and maintaining required hiring documentation in SharePoint.
• Administers human resource processes including employee coaching, performance improvement plans, corrective actions, and disciplinary procedures.
• Prepares equipment justification reports and supporting documentation for equipment purchases.
• Conducts facility inspections using the CompuClean application and other quality assurance tools.
• Maintains appropriate inventory levels of custodial supplies, chemicals, and equipment.
• Completes special projects, studies, and reports as assigned by the Director or other district administrators.
• Provides leadership and responses during emergencies, weather events, or facility-related incidents.
• Responds to concerns, complaints, and service requests from administrators, staff, learners, and community members, recommending and implementing appropriate solutions.
• Identifies employee development needs and ensures staff receive required and ongoing professional training.
• Investigates employee and facility incident reports and submits completed documentation to the district office within 24 hours when required.
• Coordinates district-wide fire extinguisher inspections and documentation.
• Ensures proper handling, storage, and use of custodial chemicals and cleaning products.
• Directs, supervises, and evaluates the work performance of custodians, head custodians, and evening supervisors.
• Provides leadership, coaching, mentoring, and professional development opportunities for custodial personnel.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the essential duties and responsibilities of this role, the employee is regularly required to reach with hands and arms.
• While performing the essential duties and responsibilities of this role, the employee is regularly required to stand, walk, bend, talk, and hear.
• The specific vision abilities required for this role include close and peripheral vision.
• The employee must be able to lift up to ~50 pounds.
• The employee must be able to climb ladders up to ~20 feet in height.
• The employee must be able to operate custodial equipment and tools safely.
• The employee must work with the public and various WFPS staff while simultaneously managing several competing demands.
• The employee will work in an environment that has a quiet to loud noise level.
• The employee may work outdoors and, if so, may be exposed to the applicable elements.
• The employee may come in contact with bloodborne pathogens or other bodily fluids on rare occasions.
• The employee will frequently be exposed to items of high or cold temperatures, chemical compounds, and/or sharp edges.
  

Education and/or Experience:

• High School Diploma or General Education Degree (GED) equivalent.
• Associate's Degree, technical certification, or directly-related post-secondary education is preferred.
• Minimum of five (5) years of custodial or facilities operations experience.
• Minimum of three (3) years of supervisory or management experience preferred.
• Experience in employee supervision, training, evaluation, scheduling, and operational leadership.
• Experience managing budgets, inventories, and facility support services is preferred.
• Demonstrated ability to analyze and utilize operational data (such as generating reports, utilizing spreadsheets, word processing programs, email systems, and online platforms, etc.)
• Experience configuring and utilizing workload software and system management tools.
• Experience with CMMS (Computerized Maintenance Management Systems) and CAFM (Computer-Aided Facility Management) systems to manage workloads and operational efficiency is preferred.
  

Language Skills:

• Ability to read, write, and comprehend simple instructions and short correspondences in the English language.
• Ability to communicate effectively verbally, expressively, and reactively.
• Ability to present information clearly and respond effectively to questions and concerns.

Other Skills and Abilities:

• Exercise confidentiality, discretion, and good judgement.
• Adhere to the assigned work schedule by maintaining regular and punctual attendance.

SUPERVISORY RESPONSIBILITIES:

• This position supervises the District's custodial staff, head custodians, and evening supervisors.

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The West Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual's race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other protected status by law. External applicants are eligible for ND Veteran's Preference: North Dakota veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a form DD214, and if claiming disabled veteran's status, a current letter of disability. West Fargo Public Schools is committed to diversity, equity, and inclusivity in all hiring and employment practices. Applicants who incorporate a holistic perspective and a commitment to inclusion are encouraged to apply.

Postings current as of 9/23/2026 11:59:33 AM CST.

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