Custodial Records Associate

U.S. Bank National Association; Jacksonville (FL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer‑funded retirement

Paid vacation

Sick leave

Holiday opportunities

Job summary

U.S. Bank in Jacksonville, FL seeks a dependable Custodial Records Associate to join the document custody team onsite. You will help organize and secure mortgage collateral documents, pull files, label storage locations, and perform basic Excel tasks.

This fast-paced role emphasizes accuracy, attention to detail, and reliable attendance. The position requires standing for long periods, ability to lift up to 20 lbs, and climb ladders up to 10 feet.

Qualifications

• High school diploma or equivalent is required.
• One to two years of related experience preferred.
• Physical requirements include lifting up to 20 lbs, standing for long periods, and climbing ladders up to 10 feet.

Responsibilities

• Locate, pull, file, and refile physical mortgage collateral documents.
• Create labels and organize files in the correct storage locations.
• Make copies of documents as requested.
• Receive, unload, and organize incoming files and shipments.
• Use ladders up to 10 feet high to retrieve and store documents.
• Push, pull, and lift boxes or files weighing up to 30 pounds.
• Complete occasional basic computer or Excel-related tasks.
• Work independently while also supporting team members when additional help is needed.

Skills

Physical records

Attention to detail

Organizational skills

Basic Excel

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are looking for a dependable and motivated Custodial Records Associate to join our document custody team in Jacksonville, Florida. This is a hands‑on, fully onsite opportunity supporting the secure organization and storage of important mortgage collateral documents.

What You’ll Do

• Locate, pull, file, and refile physical mortgage collateral documents.
• Create labels and organize files in the correct storage locations.
• Make copies of documents as requested.
• Receive, unload, and organize incoming files and shipments.
• Use ladders up to 10 feet high to retrieve and store documents.
• Push, pull, and lift boxes or files weighing up to 30 pounds.
• Complete occasional basic computer or Excel‑related tasks.
• Work independently while also supporting team members when additional help is needed.

This is an active position in which approximately 95% of the workday is spent on your feet

What Will Help You Succeed

You do not need previous document custody or banking experience to be successful in this position. The work can be learned through training, and candidates from a variety of backgrounds may be considered. Experience working with physical files, boxes, inventory, document storage, or other task‑oriented environments may be helpful. Basic familiarity with Microsoft Excel is also a plus, but it is not required.

Preferred Skills and Experience

• Experience working with physical records, files, inventory, boxes, or document storage.
• Basic computer skills, particularly Microsoft Office or Excel.
• Ability to collect, organize, and accurately maintain information.
• Strong attention to detail and ability to follow established processes.
• Experience in a fast‑paced, task‑oriented role, including warehouse, records, administrative, retail, or restaurant environments.
• Dependable attendance and punctuality.

Basic Qualifications

• High school diploma or equivalent.
• One to two years of related experience.
• Physical requirements (with or without reasonable accommodation).
• Ability to push, pull, and/or lift 20 lbs or more; standing for long periods; able to bend or squat; willingness to climb stepladders up to 10 feet high.

Schedule and Location

• Location: 7861 Bayberry Road, Jacksonville, FL 32256
• Work arrangement: Fully onsite
• Schedule: Monday through Friday, 6:30 a.m. to 3:30 p.m.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.