Custodial Manager

Vodafone; Dallas (TX); On-site; USD 60,000; Full time

Job summary

A leading facility services company is seeking a Custodial Manager to oversee daily operations and ensure compliance with contract requirements. The role involves cost control, quality inspections, and maintaining customer relations. The ideal candidate has experience in facility management and excellent communication skills.

Benefits

Comprehensive benefits package

Company vehicle and gas card

Incentive or bonus program

Qualifications

• 1-3 years' experience in facility/janitorial management preferred.
• Knowledge of MS Office applications including Word, Excel, and PowerPoint.
• Good verbal and written communication skills.

Responsibilities

• Develops and implements cost control measures to ensure compliance.
• Oversees inspections and quality control measures.
• Maintains positive customer relations and resolves complaints.

Skills

Excellent customer service

Strong verbal and written communication

Excellent organizational skills

Technical savvy

Ability to work in a team environment

Education

Facility Management experience

1-3 years in facility/janitorial management

Tools

MS Office Suite

Janitorial equipment knowledge

Job description

The Custodial Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Pay: $60K

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Schedule: 10am to 6:30pm with some variety. Must be flexible to work weekends and/or holidays as needed.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Includes Company Vehicle & Gas Card

Project Management & Client Relations:

• Develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.
• Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.
• Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.
• Will interview candidates for potential hiring. Responsible for new hire training.
• Will supervise a staff.
• Responsible for making building inspections to include cleaning performance, and equipment condition.
• Preparing inventory for the client for consumables and breakroom supplies.
• Responsible for Payroll review and submittal.
• Provide safety training to employees monthly.
• Responsible to prepare out scope proposals to the client and to coordinate completion of the work.
• Project manager will ensure that employees have proper uniforms and PPE.
• Prepare and submit incidents/injury reports as needed.
• Will open Corrigo work orders for additional work.
• Perform other duties as assigned or requested.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Recommend staffing levels; work with Director and HR to hire, train and evaluate staff.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• A minimum of one to three years' experience in the field and prior management experience in facility/janitorial management is preferred.
• Must have knowledge of MS Office Applications including word, excel, outlook and PowerPoint.
• Good verbal and written communication skills.
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs
• Valid State Driver's License for business travel
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.
• Good verbal and written communication skills.
• Able to work well in a customer focused team environment.
• Proven adaptability and flexibility in managing changing project demands

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About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.