Custodial Day Shift Manager

Dartmouth College; Hanover (NH); On-site; USD 77,000 - 98,000; Full time

Job summary

An established industry player is seeking a Custodial Day Shift Manager to lead a dedicated team in maintaining a clean and safe environment for a vibrant academic community. This role involves overseeing custodial operations, managing personnel and resources, and ensuring compliance with safety standards. The ideal candidate will have a strong background in hospitality or healthcare, with proven leadership skills and a commitment to fostering a diverse and inclusive workplace. Join us to make a meaningful impact in a collaborative setting where your contributions will enhance the campus experience for students and staff alike.

Qualifications

• Bachelor's degree required with seven years in hospitality or healthcare.
• Five years of experience training custodial staff is essential.

Responsibilities

• Oversee daily custodial operations and ensure compliance with safety protocols.
• Manage staffing, equipment, and vendor relations for custodial services.

Skills

Team Leadership

Communication Skills

Time Management

Problem Solving

Diversity and Inclusion Awareness

Education

Bachelor’s degree in relevant area

Tools

Microsoft Outlook

Teams

Planon

Zan Compute

Smart Inspect

Kronos payroll

Job description

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date: 03/04/2025

Open Until Filled: Yes

Position Number: 1129182

Position Title: Custodial Day Shift Manager

Department this Position Reports to: Custodial Services

Hiring Range: $77,700 - $97,100

Union Type: Not a Union Position

FLSA Status: Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Location of Position: Hanover, NH

Remote Work Eligibility: Onsite only

Is this a term position? No

Is this a grant funded position? No

Position Purpose: The Custodial Day Shift Manager oversees the daily custodial operations of the custodial team during their assigned shift(s). This role ensures a clean, safe, and well-maintained environment for students, faculty, and staff. The Shift Manager coordinates and supervises a team of supervisors to ensure compliance with safety and sanitation protocols and maintains high standards of cleanliness across all assigned areas. They act as a critical point of contact between custodial staff, squad leaders, and building occupants, fostering a positive work environment and delivering excellent service.

The incumbent provides leadership in managing the day-to-day management of custodial services across designated shift(s), including hiring, onboarding, and special projects. Also manages aspects of personnel, staffing, equipment, consumable supply requirements for their shift(s), and vendor relations necessary to provide efficient delivery of Custodial Services to the campus. Collaborates with College stakeholders and groups to coordinate and support academic and research activity, athletics, and real estate. Manages special events, Commencement, and Reunions, annual dorm turnover, and directs the custodial response for campus emergencies, including snow removal, floods, fires, and building access and scheduling.

Required Qualifications - Education and Yrs Exp:

• Bachelor’s degree in relevant area required.
• Seven years of experience in hospitality, higher education, or healthcare.
• Minimum of five years of experience training 10 or more custodial or housekeeping employees.
• Custodial or housekeeping experience for an educational or medical institution, health care or residential operations > 6 million gross square foot.
• Must be able to work effectively in a team-based environment.
• Experience working in a unionized work environment.
• Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.

Preferred Qualifications:

• Experience in estimating, scheduling, and managing custodial or housekeeping services provided by individuals and large groups and experience managing 70 FTE.
• Demonstrated experience working in and fostering a diverse faculty, staff, DEI, and student environment. Must be able to create/revise/adapt standard operating procedures (SOPs) as needed.
• Working knowledge of applicable safety procedures (trade) related to custodial or housekeeping services.
• Understanding of inventory and the ability to build a vendor delivery system.
• Proven organization, leadership, and time management skills. Experience in planning and implementing short- and long-range goals, organizing resources and establishing priorities.
• Proven ability to communicate effectively and professionally with customers and direct reports.
• Ability to foster a collaborative, team-centered environment and handle complex personnel matters in a sensitive but assertive manner.
• Ability to read, interpret, apply, and explain relevant rules, regulations, policies, and procedures.
• Must be willing to work different shifts based on operational needs.
• Computer literacy and familiarity with standard business-related software required, i.e., work order systems Planon, Zan Compute, Smart Inspect, Microsoft Outlook, Teams, Kronos payroll.
• Demonstrated commitment to recycling and sustainability practices.
• Strong commitment to a diverse working environment and serving the needs of a large and diverse community.

Department Contact for Recruitment Inquiries: Sr Director Operations, FOM

Department Contact Phone Number: 603-646-3323

Department Contact for Cover Letter and Title: Rupert Burtan, Sr Director Operations, FOM

Department Contact's Phone Number: 603-646-3323

Equal Opportunity Employer: Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle an essential function of this job? Yes

Special Instructions to Applicants: Please see the Tobacco-Free Policy link above for more details.