Custodial and Event Logistics Assistant – Part Time

American Swedish Institute; Minneapolis (MN); On-site; USD 60,000 - 80,000; Part time

Job summary

An established cultural institution is seeking a Custodial and Event Logistics Assistant to enhance guest experiences at events. This role involves setting up and tearing down events, ensuring cleanliness in historic spaces, and providing exceptional customer service. The ideal candidate will thrive in a collaborative environment, engaging with diverse guests and vendors while maintaining high standards of cleanliness and hospitality. Join a team dedicated to cultural education and community engagement, where your contributions will make a real impact in creating memorable experiences.

Qualifications

• Experience in commercial cleaning or historic property cleaning.
• Proficient in customer service and guest interactions.
• Ability to manage multiple tasks and work flexible hours.

Responsibilities

• Provide ASI presence at events to respond to guest needs.
• Supervise visitor interactions in the mansion.
• Perform specialty cleaning and setup for events.

Skills

Commercial Cleaning

Customer Service

MS Office Proficiency

Event Coordination

Problem Solving

Education

High School Diploma or Equivalent

Tools

A/V Equipment

Cleaning Supplies

Job description

Description

Department: Operations

Reports to: Director of Operations/Custodial and Event Logistic Coordinator

Compensation: $25/hour

Educational/Degree Requirement: None

Exempt or Nonexempt: Non-exempt

Hourly or Salaried: Hourly

Hours Per Week: 15-20

Hybrid or On Site: Onsite

Language proficiency: English. Proficiency/familiarity with another language is a plus but not required.

Schedule: Varies according to event schedule must be able to work Thursday and Saturday evenings

Who We Are and What We Do:

The American Swedish Institute is a gathering place for all people to share experiences around themes of culture, migration, the environment, and the arts, informed by enduring links to Sweden. The American Swedish Institute and the historic Turnblad Mansion have been mainstays for cultural education and engagement in Minneapolis since 1929.

Our Mission:

The American Swedish Institute is a gathering place for all people to explore diverse experiences of migration, identity, belonging and the environment through arts and culture, informed by enduring links to Sweden.

Our Values:

Stewardship - We embrace the legacy of stewardship given to us in the Turnblad Mansion, Nelson Cultural Center, and our collections.

Hospitality - We invest in our role as a welcoming and joyful place for all people and foster authentic relationships with communities local, national, and international.

Learning - We offer transformational, varied learning experiences by providing platforms for reflection, participation, collaboration, and the exchange of ideas.

Difference - We honor variation and interconnections among cultures and histories, engaging with the complexities, creativity, and consequences of their interactions.

Innovation - We create innovative programs, collaborations, and experiences that embrace beautiful design and encourage new ways of thinking.

Sustainability - We embody our social and environmental responsibilities through programs, facilities, and operations that sustain the well-being of our organization, communities, and the natural world.

Equal Opportunity Employer:

ASI provides equal employment opportunities for all persons regardless of age, race, color, religion, creed, national origin, marital status, familial status, sex, gender identity and/or expression, pregnancy, sexual orientation, disability, veteran status, genetic information, status with regard to public assistance, or any other characteristic protected under federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Position Summary:

The Custodial and Event Logistics Assistant is responsible for providing ASI coordination at events. Specifically, the Custodial and Event Logistics Lead is responsible for assisting with the set-up and teardowns for activities taking place in the Nelson Cultural Center, Turnblad Mansion, Carriage House, and Outdoor Courtyard. The Custodial and Event Logistics Lead will work closely with our in-house catering partner and be the primary liaison with guests to ensure a pleasant event. This position will supervise mansion and guest interactions and steward cleaning of the historic mansion and proper guest use. The Custodial and Event Logistics Lead will work as part of the Operations Team and will collaborate across departments in order to provide amazing guest experiences at ASI.

ESSENTIAL DUTIES & RESPONSIBILITIES 100%

• Provide ASI presence at event rentals and special events to respond to guest needs, vendor support, and general problem solving all while using a positive customer service attitude
• Monitor and supervise visitor interactions in the mansion ensuring that use policies are enforced
• Interface with guests after hours providing wayfinding, event support, and other customer service-oriented tasks
• Perform historic mansion specialty cleaning, including vacuuming, dusting, mopping, garbage removal, and spill removal in accordance with mansion use policy and Director of Collections
• Responsible for chairs, tables, signs, stanchions, waste receptacles, A/V, and specialty furniture items to be placed pre-event and put away post event.
• Work with Custodial and Event Logistics Coordinator to ensure proper set ups and tear downs of events
• On-site liaison to commercial cleaners upholding ASI’s standard of cleanliness in both public and staff only spaces
• On-site liaison to on-site security contractors to help direct work priorities, answer questions, or find guest solutions
• Provide A/V set-up and ability to trouble shoot A/V issues with guests
• Close mansion at end of day or end of after hour events
• Responsible for closing and arming the building each night after work
• Follow emergency procedures and provide incident reports when appropriate for staff, guests, contractors, and partners
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers, supervisors, members, volunteers, and guests of ASI

DIVERSITY, EQUITY, ACCESSIBILITY, AND INCLUSION

Diversity, equity, accessibility, and inclusion (DEIA) are core functions of all positions at ASI. While some roles may have more specific responsibilities, the items below are a part of everyone's role:

• Demonstrate a commitment to DEIA through continuous personal development, modeling inclusive behaviors, and proactively managing bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
• Proactively work on your own and collaboratively with other museum staff to ensure equitable and representative experiences for all museum visitors and program participants.
• Perform other duties as may be assigned.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Requirements

Qualifications

• Must be 18 years of age or older
• One-year experience in commercial cleaning or historic property cleaning
• One-year experience customer and guest services
• Proficient using MS office products and using multiple calendars
• Ability to organize work, set priorities and manage multiple tasks on deadline
• Collaborative individual with ability to work effectively across departments and with key team members to ensure successful programs and events
• Ability to use reasonable judgment when working with the public
• Must be punctual, reliable, with a strong work ethic.
• Ability to move and set up tables, chairs, specialty furniture, A/V, and sound system equipment
• Ability to lift/move up to 40 pounds often. 50 pounds occasionally
• Ability to climb ladders occasionally for set up needs
• Availability to work flexible work schedule including nights and weekends
• Ability to relate and work effectively with people of diverse cultural, economic, and ethnic backgrounds
• Bloodborne pathogen, PPE and Hazmat Communication certified, preferred or willing to become certified.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is often required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs and ladders; read, talk and hear. The employee must possess strength and agility to often move furniture and chairs up to 40 lbs and lift or move office products and supplies, up to 20 pounds.