Custo Art Intake Technician

Framebridge Inc; Holyoke (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Paid holidays

Job summary

Framebridge Inc. is seeking an Art Intake Technician in Holyoke, MA. You will receive customer art, inspect items for condition, and disposition them for entry into production.

The role emphasizes careful handling of fragile artworks, meticulous documentation, and precise data entry. You’ll photograph pieces, log details, and ensure proper packaging and tracking throughout the workflow. The position offers a base pay of $20 per hour plus potential performance bonuses, with a standard 8:00

Qualifications

• Strong attention to detail and ability to follow multi-step processes consistently.
• Clear communicator with the ability to flag issues to supervisors.
• Reliable, punctual, and team-oriented with good attendance.

Responsibilities

• Receive customer art arriving via retail shuttle and UPS packages.
• Open and unpack flat mail, tube mail, and other packaging formats; verify contents.
• Photograph artwork and visually inspect condition upon arrival.
• Log and process each work order using the Art Intake tool; complete dispositioning form.
• Package artwork and maintain proper storage procedures for various formats.
• Ensure RFID Traveler accompanies each order throughout the process.

Skills

Attention to detail

Clear communicator

Reliable

Team oriented

Physical stamina

Computer basics

Job description

Art Intake TechnicianLocation-Holyoke, MAShift-8am-4:30pmWho We AreAt Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores.. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.The RoleThe Art Intake Associate is the first touchpoint in the manufacturing process, responsible for receiving, inspecting, and dispositioning customer artwork before it enters production. This role requires a high level of attention to detail and a commitment to art safety, as all artwork is treated as fragile and irreplaceable.As a Framebridge Team Member, You WillShow Pride: We stand behind our work, sweat the details, and strive for continuous improvement. We're proud to frame the things you love.Grow Together: We embrace challenges with creative solutions and know that collaboration is the only way to succeed. We set big goals and keep raising the bar.Adapt & Act: We are resilient, flexible, and proactive in an ever-changing world — open to evolving trends and new ideas.Secure the Baton: We maintain strong follow-through and over-communicate to ensure a proper handoff. Personal responsibility and commitment to the mission are key.Make it Special: We always look for more opportunities to make our product and experience special and delightful. We celebrate life's wins — our own and our customers'.Build to Last: We build a product and a business that endure. We work every day to build lasting relationships — within our team and with our customers.At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.What You’ll DoArt Reception & InspectionReceive customer art arriving via retail shuttle and UPS packagesOpen and unpack flat mail, tube mail, and other packaging formats - never discarding any package contentsVerify all physical items against the customer's work orderPhotograph all artwork using the intake tool camera, ensuring the entire piece is visibleVisually inspect art and note condition upon arrivalImmediately notify a supervisor if art is missing or damaged, or does not match the orderDispositioning & System EntryUse the Art Intake tool to log and process each work order Accurately complete the Dispositioning Form, including: art framing type, size group, wall location, ship-by date, and any matching set requirementsVerify the production category based on the work order and art inspectionPlace artwork on the Disposition Wall for scheduling into production cellsArt Handling & PackagingMaintain one-piece flow - process one work order at a time to prevent swaps Package art into the appropriate sleeve or bin size; secure with clipsFollow proper storage procedures for canvas, tubes, 3D objects, and oversized piecesEnsure the RFID Traveler accompanies each retail order throughout the processREQUIRED EXPERIENCE:No prior experience required - full training providedStrong attention to detail and ability to follow multi-step processes consistentlyAbility to handle physical objects carefully and safely throughout a shift Basic comfort with computers and web-based toolsClear communicator - able to flag issues promptly to supervisorsReliable, punctual, and team-orientedPhysical Requirements:This role requires the ability to perform the following physical tasks on a regular basis:Standing/walking 8 plus hours a day.Lifting 10 - 40 pounds.Personal Protective Equipment (PPE): Safety glasses required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.Benefits & Perks:Full medical, dental, and vision benefitsGenerous retirement program — 401(k) and employer-funded pension planParental leave and return programFlexible Time Off and paid holidaysFramebridge employee Free Frame codes and discountsShort-term disability and Life/AD&D InsuranceEmployee Assistance Program (EAP)Ongoing learning and development opportunitiesCommuter benefitsPet insuranceAnd more!Salary Information:The base is $20/hr- plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.Equal Opportunity Employer:Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.JR# JR258855