Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Laboratory Corporation; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Support Representative, where you can make a difference in patients' lives! This role involves handling inbound calls, resolving billing issues, and providing exceptional customer service. You'll thrive in a supportive environment that values learning and engagement, with opportunities to develop new skills. Enjoy the flexibility of working from home, generous paid time off, and comprehensive benefits including medical, dental, and vision insurance. If you're passionate about helping others and seeking a rewarding career, this is the perfect opportunity for you!

Benefits

Work from home opportunity

Quarterly variable bonus potential

Generous paid time off

Medical, Vision and Dental Insurance Options

Flexible Spending Accounts

401k and Employee Stock Purchase plans

No Charge Lab Testing

Fitness Reimbursement Program

Qualifications

• 1+ year work experience in customer service or medical billing preferred.
• Ability to work in a fast-paced environment with multiple computer screens.

Responsibilities

• Answer 80+ inbound calls daily from patients and insurance carriers.
• Initiate payment plans and resolve patient inquiries.

Skills

Customer Service Skills

Attention to Detail

Time Management

Communication Skills

Alpha-Numeric Data Entry

Teamwork

Proficiency in Multiple Computer Applications

Education

High School Diploma or equivalent

Job description

CUSTOMER SERVICE SUPPORT REP – PATIENT BILLING CUSTOMER SERVICE

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

LabCorp's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

RESPONSIBILITIES

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

KNOWLEDGE|SKILLS|ABILITIES

• Ability to work and learn in a fast-paced environment.
• Attention to detail.
• Perform successfully in a team environment.
• Excellent organization skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Excellent communication skills.

QUALIFICATIONS

• High School Diploma or equivalent required.
• Minimum 1+ year work experience required.
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred.
• Previous work in high volume calls environment with several computer windows open highly desirable.
• Previous interaction and communications with Patients regarding medical information strongly preferred.

Technical/Other Requirements

• Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite).
• Dedicated area to perform duties without interference; will be structured environment with structured breaks.
• Ability to manage time and tasks independently while maintaining productivity.

Why should I become a Customer Service Support Representative at Labcorp?

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range: $15.25-16.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes :

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

OFFERS SHIFT DIFFERENTIAL – 10% FOR 11AM-8PM (EST) SHIFT

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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