Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services company is looking for a Customer Service Representative to work from home. You will handle inbound calls, assist patients with inquiries, and initiate payment plans. The position offers a competitive hourly wage, generous benefits, and opportunities for career advancement.

Benefits

Generous paid time off

Comprehensive medical, vision, and dental insurance options

401(k) and Employee Stock Purchase plans

Quarterly variable bonus potential

Opportunities for career advancement

Qualifications

• Minimum 1 year of work experience in a related field.
• Strong communication skills required.
• Experience in medical billing or customer service preferred.

Responsibilities

• Answer over 80 inbound calls daily.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries.

Skills

Communication

Attention to Detail

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $16.00 per hour
- Work from home opportunity
- Quarterly variable bonus potential
- Generous paid time off and comprehensive medical, vision, and dental insurance options
- 401(k) and Employee Stock Purchase plans available
- Opportunities for career advancement and professional development

What to Expect (Job Responsibilities):
- Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and complete a structured training program
- Work collaboratively in a fast-paced team environment

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1 year of work experience in a related field
- Previous experience in medical billing, customer service, or insurance claims preferred
- Experience in a high-volume call environment with multiple computer applications is desirable
- Strong communication skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience interacting with patients regarding medical information
- Ability to navigate multiple computer screens efficiently
- Proficiency in alpha-numeric data entry
- Previous work experience in a call center environment

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.