Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Freddie Mac; Burlington (NC); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading financial services company in North Carolina is seeking candidates for a customer service role that involves answering inbound calls and managing patient inquiries. The ideal candidate should have a high school diploma and a minimum of one year of customer service experience, preferably in medical billing. This position offers flexibility to work from home along with a competitive salary and a robust benefits package.

Benefits

Generous paid time off

Comprehensive medical, dental, and vision insurance

401(k) and Employee Stock Purchase plans

Quarterly bonus potential

Qualifications

• Minimum of 1 year of work experience required.
• Previous experience in medical billing, customer service, or call center environment preferred.
• Comfort in managing high volume calls with multiple computer windows open.

Responsibilities

• Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Utilize resources to resolve patient inquiries during calls.

Skills

Excellent communication skills

Attention to detail

Data entry proficiency

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $16.00 per hour
- Work-from-home opportunity providing flexibility
- Quarterly variable bonus potential
- Generous paid time off and comprehensive medical, dental, and vision insurance options
- 401(k) and Employee Stock Purchase plans available
- No charge lab testing and fitness reimbursement program

What to Expect (Job Responsibilities):
- Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and contribute to a team environment
- Become proficient with processes after completing a structured training program

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1 year of work experience required
- Previous experience in medical billing, customer service, or call center environment strongly preferred
- Comfort in managing high volume calls with multiple computer windows open
- Excellent communication skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience interacting with patients regarding medical information
- Previous work in a fast-paced environment
- Proficiency in alpha-numeric data entry

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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