Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Freddie Mac; Burlington (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services company is seeking an individual for a remote customer service role. This position involves handling a high volume of inbound calls, resolving patient inquiries, and maintaining performance metrics. Candidates with a high school diploma and one year of relevant experience are encouraged to apply, benefiting from a flexible work environment and generous paid time off.

Benefits

Quarterly variable bonus potential

Generous paid time off

Comprehensive benefits including medical, dental, and vision insurance

401(k) and Employee Stock Purchase plans

Fitness reimbursement program

Qualifications

• 1+ year work experience required.
• Previous experience in medical billing or customer service preferred.
• Familiarity with high-volume call environments and multiple computer applications.

Responsibilities

• Answer over 80 inbound calls daily from patients and insurance carriers.
• Utilize resources to resolve patient inquiries during calls.
• Maintain performance goals and metrics.

Skills

Communication

Organization

Attention to Detail

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $16.00 per hour
- Work from home opportunity offering flexibility
- Quarterly variable bonus potential
- Generous paid time off and comprehensive benefits including medical, dental, and vision insurance
- 401(k) and Employee Stock Purchase plans available
- No charge lab testing and fitness reimbursement program

What to Expect (Job Responsibilities):
- Answer over 80 inbound calls daily from patients, doctor's offices, and private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and metrics
- Achieve proficiency with processes after completing a structured training program

What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 1+ year work experience required
- Previous experience in medical billing, customer service, or insurance claims preferred
- Familiarity with high-volume call environments and multiple computer applications strongly desired
- Excellent communication and organization skills

How to Stand Out (Preferred Qualifications):
- Previous interaction with patients regarding medical information
- Experience in fast-paced work environments with several computer windows open
- Strong attention to detail and ability to work in a team setting
- Proficiency in alpha-numeric data entry

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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