Curbside Manager

Brookshire Grocery Co.; Fate (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Scholarships and educational support

Paid time off

Job summary

Brookshire Grocery Company (BGC) is seeking a curbside order fulfillment lead to manage online orders for curbside pickup. You will supervise department staff, stay current on product selection and quality standards, and promote outstanding customer service to support department sales and profits.

The role emphasizes accurate order processing, substitutions, and efficient fulfillment while maintaining food safety standards and inventory control.

Qualifications

• Advanced knowledge of curbside department operations.
• Intermediate knowledge of scheduling software systems.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.

Responsibilities

• Receipt, fulfillment, and accurate processing of e-commerce orders.
• Identifies item out-of-stocks, recommends substitutions, and promotes advertised specials.
• Interviews, hires, trains, and develops partners; plans, assigns, and directs work.
• Oversees the preparation of orders received online for pickup.
• Provides friendly customer service by answering phones, greeting customers, and responding to questions.
• Maintains knowledge of product and food safety standards to ensure quality and freshness.
• Reviews inventory and sales data; reports to upper management on related issues.
• Maintains safe and sanitary work environment and cleans workspace and cash wrap.
• Maintains documentation for curbside operating procedures.

Skills

Curbside operations

Food quality standards

Temperature standards

MS Office

Communication skills

Customer service

Multi-tasking

Team communication

Tools

Scheduling software

Cash register

Job description

At Brookshire Grocery Company (BGC), we're not just about business-\'we're about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners-Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's-operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We're all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you'll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you're not just starting a job-\'you're becoming part of something bigger. We're here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Manages and coordinates the assembly of customer orders received online through Curbside. Oversees achievement of department sales and profits using acceptable business practices. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties and Responsibilities:

• Responsible for receipt, fulfillment, and accurate processing of e-commerce shopping orders. Ensures highest level of customer satisfaction by thorough communications, suggestive selling and proper filling of orders. Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; addressing complaints and resolving problems.
• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer's arrival.
• Maintains relevant job documentation related to Curbside operating procedures.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.
• Remains current on tender policies and procedures related to credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.

Knowledge, Skills and Abilities:

• Advanced knowledge of curbside department operations.
• Intermediate knowledge of scheduling software systems.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must