CUNY Office Assistant Level 1 (Provisional) - Dental Hygiene

CUNY NYC College of Technology; New York (NY); On-site; USD 35,000 - 41,000; Full time

Job summary

An established educational institution seeks a dedicated Office Assistant to support the Dental Hygiene department. This role involves managing patient appointments, assisting faculty, and ensuring smooth office operations. You will be the first point of contact for students and faculty, providing essential information and support. This position offers a unique opportunity to contribute to the education and well-being of future dental professionals in a vibrant academic environment. If you are organized, detail-oriented, and passionate about helping others, this role is perfect for you.

Benefits

Health Benefits

Pension Plans

Tax-Deferred Savings Plans

Qualifications

• Two years of general office work experience required.
• English proficiency is mandatory for all candidates.

Responsibilities

• Schedule patient appointments and manage inquiries.
• Assist faculty with clinical paperwork and student registration.

Skills

Office Software Proficiency

Typing Skills

Customer Service

Data Entry

Education

High School Diploma or Equivalent

Associate's Degree or 60 College Credits

Tools

Dentimax Database

Word Processor

Job description

CUNY Office Assistant Level 1 (Provisional) - Dental Hygiene

GENERAL DUTIES

Assignment Level 1, 2 and 3 - Under supervision, performs office or secretarial work in various units, following relevant departmental, College, and University procedures. Typical duties are outlined below:

Documentation and Information

• Types and prints materials such as letters, memoranda, forms, purchase orders and vouchers, using typewriter/word processor/personal computers and all peripheral equipment.
• Proofreads typed material for accuracy, correcting errors as necessary.
• Uses commercial office software packages in typing, data entry, filing, updating files, and preparing various reports.
• Collects information or data from various sources; files and retrieves books, documents and/or data as needed. Updates existing files.
• Creates filing systems.
• Maintains departmental records; keeps separate confidential records when instructed.
• Retrieves and formats computerized data.
• With proper training, may take dictation and transcribe notes (written or recorded).
• Prepares and proposes various forms, e.g., financial aid applications, personnel papers and other college forms.

Communications and Customer Service

• Provides information, as directed, to faculty, students, employees, and the general public.
• Responds to routine inquires regarding departmental affairs.
• Answers telephone calls; screens incoming calls and forwards/refers calls; assists in maintaining up-to-date mailing and telephone directories.
• Provides receptionist services; sets up appointments; keeps calendars; refers students, faculty, other CUNY employees and general public to proper areas or persons.
• Furnishes information on the department?s rules and regulations, when authorized.
• Assists with arrangements for special events (e.g., conferences, reservations of rooms, travel arrangements, catering services, informing the relevant departments/units, etc.)
• Interviews and supervises College Assistants, College Work Study Students, Student Aides, Summer Interns, Volunteers, etc.
• Assists in training new employees in various office duties/use of office machines.
• Communicates with other academic or administrative departments or outside agencies to expedite the processing of work.

Transaction Processing

• Prepares routine reports, including drafts, using information received from various sources.
• Receives and processes financial transactions following prescribed procedures (e.g., tuition payments, library fines).
• Processes purchase orders and supply orders; verifies deliveries.
• Verifies inventory and supplies reports on request.
• Completes Time & Leave calculations and keeps up-to-date records.
• Assists supervisors in specialized office functions, e.g., fingerprinting, I-9, reference and background checking, unemployment insurance.
• Calculates payroll figures; verifies amounts on financial forms; prepares deposit records; refunds authorizations, and similar documents; keeps related records.
• Makes routine petty cash purchases and disbursements, and maintains petty cash account; keeps necessary records.
• Receives mail for the unit/department/college and distributes it among the proper persons; may sort mail per instructions.
• Prepare the department/unit/college mailings within or outside CUNY, arranging special mail services when authorized.
• Duplicates, collates and distributes materials. Coordinates the work of others to produce and distribute materials; confers with printing department and mailroom personnel as needed.
• Assists in preparing and distributing materials such as recruitment documents.
• Assists in registration activities within the department or as assigned; when authorized, processes drop/add and over tally requests for course registration.

Other

• Performs routine upkeep of office machines, e.g., photocopier, typewriter, computer terminals, printers, fax machines.
• May serve on committees when authorized.

Assignment Level 4 - Under supervision, performs moderately complex office or secretarial work in various units of CUNY. Perform tasks at assignment Level I, at a more complex or responsibility level or with significant expertise and masterly performance.

• May serve as secretary to an executive or to a small group of professional, managerial, or technical personnel.
• Organizes, supervises and coordinates the workload of a moderately complex office, including the supervision of full and part-time office support staff.
• Initiates administrative procedures on behalf of the department.
• Administers a specialized area, requiring unique training and/or experience within a large office.
• Interviews and recommends full and part-time office support staff, including College Assistants and CUNY Office Assistants in Level 1.
• Prepares and compiles complex reports, including simple research and analysis.
• With approval, makes improvements to department forms.
• Develops record-keeping systems.
• Trains office employees and others (as directed) in routine office duties, rules, procedures, etc. and related matters.

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Levels 1, 2 and 3 are contractual pay steps based on length of employment. Employees are not given additional responsibilities when moving from Level 1 to Level 2 or from Level 2 to Level 3. However, Assignment Level 4 is an assignment level based on duties performed and is discretionary.

CONTRACT TITLE

CUNY Office Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

New York City College of Technology (City Tech) of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering 58 associate and baccalaureate degrees, invites applications for a CUNY Office Assistant in the Dental Hygiene department, which is housed in the School of Professional Studies. This position is in provisional status. Continued employment is contingent upon taking and passing a civil service examination when it is offered by CUNY.

City Tech?s Dental Hygiene students obtain the practicum hours necessary for dental hygiene licensure at City Tech on campus in the patient care clinic. The City Tech patient care clinic provides oral health services to the surrounding tristate area, and the clinic?s focus is on patient care management. All patient care is provided under the supervision of licensed Dental Hygienists and Dentists. The purpose of this role is to help facilitate the operations of the Dental Hygiene clinic by working together with faculty and staff.

Reporting to the Department Chair, and in the role as a Dental Hygiene clinic receptionist, the CUNY Office Assistant will:

• Schedule patient appointments for all DH students.
• Answer telephone inquiries, and direct faculty, staff, students and general public to appropriate locations. Respond to patient inquiries via email and send requested information and records.
• Utilize the Dentimax database for patient appointments, scanning important documents, and collecting and shredding.
• Assist faculty at the beginning and end of each semester with paperwork needed for clinical purposes.
• Assist clinic coordinators during student registration days and orientation sessions.
• Compile all the forms for the student gradebooks and posting in clinics, including cubicle assignments, and clinic schedules, faculty rotation schedules and student labels.
• Post Clinic days and hours of operation on the reception area.
• Monitor students? recare outreach, and compile the list of incomplete patient cases at the end of each semester and reach out to them to schedule recare appointments at the start of next semester.
• Assist faculty-coordinators, ADEX-CDCA examiners, and students in the preparation of the examination and during the examination.
• Submit, pick up, and organize projects to reproduction for utilization in clinic.
• Type up memos and forms as directed.
• Additional responsibilities will be given at the discretion of the supervisor.

MINIMUM QUALIFICATIONS

Proof of meeting requirements 1 - 4 is needed before the close of a Civil Service Examination filing period. You may be asked to provide proof of meeting these requirements at any time between your application and the close of the filing period.

1. A four-year high school diploma or its educational equivalent
2. Two (2) years of experience performing general office work, which may be met by one of the following:

A) Two (2) years of satisfactory, full-time experience performing general office work; or

B) One (1) year of satisfactory, full-time experience performing general office work and 30 semester credits from an accredited college or university; or

C) An associate?s degree or 60 college credits from an accredited college or university.

1. Passage of a qualifying Work Experience Test.
2. English Language Proficiency . All candidates must be able to speak, read, write, and comprehend the English Language. English proficiency will be evaluated at the time of interview.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month?s related work experience at 20-34 hours per week equate to one month?s full-time related work experience.) Part-time experience of fewer than 20 hours per week will NOT be credited at all.

The high school diploma or its educational equivalent must be approved by a State's Department of Education or a recognized accrediting organization. The college or university must be accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

OTHER QUALIFICATIONS

The selected candidate for the position will be required to complete a typing test as part of the selection process.

COMPENSATION

New Hire: $35,588*

Incumbent: $40,215

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

CLOSING DATE

Open until filled with review of resumes to begin on or after May 22, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Support Staff

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30305

Location

NYC College of Technology