Culture & Communications Lead

Chainlink Labs; New York (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in decentralized computing is seeking a Culture & Communications Lead to enhance internal communications and cultural experiences. This role requires strategic thinking and a deep understanding of culture to drive engagement and retention across a globally distributed organization.

Qualifications

• 10+ years in internal communications, cultural design, or experience strategy.
• Deep understanding of culture as a strategic driver of engagement and retention.

Responsibilities

• Design and deliver internal communications that embed culture into the employee experience.
• Shape signature cultural experiences, including global offsite and live forums.
• Lead initiatives that embed psychological safety and open dialogue.

Skills

Internal Communications

Cultural Design

Experience Strategy

Employer Branding

Organizational Storytelling

Project Management

Content Development

Cultural Intelligence

Strategic Thinking

Job description

Be among the first 25 applicants

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

About the Role

We’re looking for a high-energy, tech-savvy, and culturally curious internal communications leader who thrives in dynamic, distributed environments. As our Culture & Communications Lead, you will be the connective tissue across our globally distributed organization and the strategic architect of our culture evolution.

This role will lead the activation and reinforcement of a culture supporting high performance and high trust through moments, rituals, and communications that embed psychological safety, open dialogue, and values-based recognition into the business rhythm.

You will lead key cultural experiences that bring our values to life, owning the execution and messaging for signature company-wide events such as SmartCon, our global offsite, and quarterly all-hands. Through intentional moments, rituals, and narratives, you will shape how people experience our culture across the employee journey.

Reporting to the Talent Systems & Strategy Lead, this role partners across the People team, executive leadership, and business stakeholders to define and scale experiences that build cultural resilience, clarity, and engagement.

Your Impact

1. Design and deliver internal communications that embed culture, inclusion, and connection into the employee experience. Build messaging that connects people to our mission and values.
2. Shape signature cultural experiences, including our global offsite, SmartCon presence, and live company-wide forums. Bring creativity and structure to high-impact internal moments.
3. Lead initiatives that embed psychological safety and open dialogue into business rhythms and team dynamics.
4. Design cultural rituals and recognition systems that reinforce our principles of Focus, Ownership, and Dialogue.
5. Work closely with leadership to align cultural narratives with strategic priorities, helping reframe and re-energize how culture is perceived and lived across the organization.
6. Plan communications and rituals throughout the employee journey, from welcome to exit, to reinforce values and cultural touchstones.
7. Ensure message consistency across regions and audiences, understanding cultural nuances and crafting inclusive, globally resonant communications.
8. Manage and innovate across internal channels (Slack, Notion, async video) to drive effective remote-first communication with reduced noise.
9. Support leadership visibility by drafting talking points, async video scripts, and messages that elevate authenticity and build trust.

Qualifications

• 10+ years in internal communications, cultural design, or experience strategy.
• Background in employer branding, experience design, or organizational storytelling.
• Deep understanding of culture as a strategic driver of engagement and retention.

Preferred Qualifications

• Strong project and editorial management skills.
• Exceptional writing and content development abilities.
• Ability to translate complex ideas into simple, compelling narratives.
• Ability to host and confidently represent Chainlink Labs at large-scale internal and external events.
• High cultural intelligence with a track record of shaping employee experience across distributed teams.
• Proficiency in designing and executing programs that embed values and cultural rituals.
• Strategic thinker who can connect communication strategy to culture-building and long-term engagement outcomes.

All roles with Chainlink Labs are global and remote-based. We ask that you overlap some working hours with Eastern Standard Time (EST). We review applications carefully and aim to respond within two weeks after the job posting closes. Please see the closing date on the job advert and prepare your application thoughtfully. We consider your experience and skills fully, and you will hear from us regarding your application status soon after the closing date.

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in accordance with applicable laws. If you need assistance or accommodation due to a disability or special need during the application process, please contact us via this form.

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