Cultural Events & Activities Assistant - On Call

Outrigger Hotels Hawaii; Honolulu (HI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays & Vacation

401K Retirement Plan

Discounted hotel rates

Employee training & development

Job summary

OUTRIGGER Resorts & Hotels seeks staff who embody the Aloha spirit to greet guests and assist with services across our resort properties in Hawai‘i. The role emphasizes warm guest interactions aligned with our culture and policies, with involvement in cultural events and activities at Outrigger Reef and Outrigger Waikiki Beach Resort.

Applicants should have 2-3 years of public-facing customer service experience in hospitality.

Qualifications

• 2-3 years previous experience in a public contact/customer service position, preferably in the hospitality industry.

Responsibilities

• Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
• Assist in all Cultural Events & Activities programs at the Outrigger Reef & Outrigger Waikiki Beach Resort.
• Represent and portray the Ke `Ano Wa`a values with guests and hosts at both hotels.

Skills

Customer service

Hospitality culture

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Job Duties

• Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
• Assist in all Cultural Events & Activities programs at the Outrigger Reef & Outrigger Waikiki Beach Resort.
• Represent and portray the Ke `Ano Wa`a values (the Outrigger Way) with guests and hosts at both hotels.
• 2-3 years previous experience in a public contact/customer service position, preferably in the hospitality industry.

Base pay starts at $32.19

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs!
• *please note that benefits may vary depending on position or property

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE

The OUTRIGGER Way

It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.

ABOUT OUTRIGGER RESORTS & HOTELS

For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA).

OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram and Twitter.

Work in a company where people truly believe in what they’re doing.