Culinary Call Center Associate - Culinary/Nutrition

Kettering Health; Kettering (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Kettering Health is seeking a Culinary Call Center Associate at our Main Campus in Kettering, OH. This PRN/Resource role supports patients, families, and staff by handling meal orders via the Meal Your Way program and EPIC, ensuring adherence to diet orders and high accuracy.

You will answer calls, coordinate with the Culinary and Nutrition Care supervisor, and maintain up-to-date menus and patient communications.

Qualifications

• Able to sit for long periods in an office environment.
• Able to communicate effectively and follow oral and written instructions.
• Able to answer telephones.
• Computer and keyboard skills.
• Maintain Patient privacy and follow HIPAA requirements.
• Able to maintain near 100% accuracy in processing patient meal orders.
• Able to describe menu items and diets.
• Able to troubleshoot software and printer malfunctions.

Responsibilities

• Inbound and outbound calls to keep wait times low.
• Accurately completes position paperwork.
• Uses Meal Your Way to take and place patient meal orders.
• Ensures orders adhere to diet orders and navigates EPIC and VST.
• Maintains clean work areas and follows sanitation guidelines.
• Uses scripts and HEAL principles to respond to patients and staff.

Skills

Communication skills

Computer skills

HIPAA compliance

Education

High school diploma or GED

Tools

EPIC

Meal Your Way

VST

Job description

Job Details

Kettering Health Main Campus | Kettering | PRN/Resource | Varied Shifts

Job Details

Kettering Health Main Campus | Kettering | PRN/Resource | Varied Shifts

Responsibilities & Requirements

CULINARY CALL CENTER ASSOCIATE:

Under the direction of the Culinary and Nutrition Care supervisor , a nswers Room Service calls from patients , families, and staff and makes calls to patient rooms as needed . Using “ Meals your way “computer program to order patient’s food, ensur es patient selections are consistent with diet order . Maintains computerized patient diet order information, processes reports, and completes other clerical functions . Ensures cleanliness of work areas . Performs other duties as assigned .

Essential Functions

• Effectively managing Inbound and outbound calls to ensure that calls wait times are mitigated .
• Accurately manages position paperwork .
• Navigates Meal your way program to assist patients, family, and staff in ordering meals , including receiving calls and handling outbound calls to ensure patients meals are managed in timely manner.
• Negotiates with patients to optimize patient satisfaction while adhering to diet orders.
• Prioritize patient calls to optimize patient satisfaction.
• Follows correct hand hygiene procedures (sanitizes hands before wrapping silverware, etc.)
• Utilizes appropriate scripting and responds to patients/internal and external customers.
• effectively uses HEAL principle,
• able to describe menu item ingredients, et c .
• Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (cleans high touch areas per guidelines, able to problem-solve software and printer malfunctions, maintaining white boards, I3 phone system, etc.)
• Uses electronic patient medical record (EPIC) and patient menu software correctly.
• Maintain white boards with most up to date information.
• Use EPIC and VST for placing, reviewing, and screening for meal orders.

Job Qualifications

• Able to sit for long periods of time in a shared office environment.
• Able to communicate effectively and follow oral and written instructions.
• Able to answer telephones.
• Computer and key board skills.
• Maintain Patient privacy and follow requirements of HIPPA.
• Able to maintain near 100% accuracy in processing patient meal orders.
• Able to describe menu items and diets.
• Able to problem solve software and printer malfunctions.

Preferred Qualifications

• High school diploma or GED preferred
• At least 1 to 2 years Call center preferred
• K eyboarding skills preferred
• 1 to 2 years of customer service experience preferred

Key Words: food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.