CTI Clinical Trial and Consulting Services

Host Agency Reviews, LLC; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Host Agency Reviews is seeking a Travel Coordinator to manage all travel arrangements for CTI employees. This role requires attention to detail and strong customer service skills, ensuring smooth travel experiences while adhering to company policies. Candidates should have a minimum of four years of corporate travel experience and familiarity with travel booking systems.

Benefits

Generous health benefits

Paid parental leave

Tuition reimbursement

Hybrid work opportunities

Structured mentoring program

Qualifications

• 4 years of experience in corporate travel setting is required.
• Proven experience in arranging and booking all types of travel.
• Skilled in maintaining traveler profiles and ensuring compliance with travel policies.

Responsibilities

• Arrange domestic and international travel for CTI employees.
• Manage travel for business meetings and events.
• Ensure all travel complies with company policies.

Skills

Travel arrangement

Customer service

Problem resolution

Attention to detail

Education

High School Diploma or equivalent

Tools

Sabre

SAP Concur Travel and Expense

Excel

Job description

The Travel Coordinator plays a crucial role in managing travel arrangements and ensuring that all related needs for CTI employees are met efficiently and with great attention to detail. This position also supports the administration of policies, procedures, and processes that govern CTI’s global travel program. The coordinator works to facilitate smooth travel experiences while adhering to organizational standards and guidelines.

What You'll Do:

• Arrange domestic and international travel reservations (airline, hotel, car, rail) for all CTI employees, including issuing tickets, processing ticket exchanges, and ticket voids
• Manage travel arrangements for business meetings, conferences, training, and events, including coordinating hotel room blocks
• Provide guidance and recommendations for necessary travel, including vendor selection, routing, accommodation, and special advisories
• Enter and maintain traveler profiles with accurate and up-to-date information
• Monitor reservation queues, including online and after-hours queues
• Assist with obtaining passports and visas when required for international travel
• Ensure travel arrangements comply with travel policy
• Obtain the appropriate level of approval for travel arrangements as required
• Work with vendors to obtain waivers, credits, and refunds as necessary
• Research traveler issues with vendors and provide prompt resolution
• Address traveler questions and concerns
• Assist in creating and maintaining travel reports
• Make recommendations for travel process improvement and cost savings
• Maintain Standard Operating Procedures (SOPs) for each supported job function

What You'll Bring:

• High School Diploma or equivalent required, along with experience in corporate travel or hospitality
• A minimum of four years of full-time experience using Sabre or another GDS in a corporate travel setting
• Proven experience in arranging domestic and international travel reservations, including airline, hotel, car, and rail, as well as issuing tickets, processing ticket exchanges, and handling ticket voids
• Skilled in entering and maintaining travel profiles
• Solid foundation in basic math skills
• Familiarity with SAP Concur Travel and Expense
• In-depth knowledge of Sabre and practical hands-on experience preferred
• Relevant experience in an in-house corporate travel department preferred
• Experience in using SAP Concur Travel and Expense preferred
• Strong experience with Excel spreadsheets, including the use of formulas preferred

Why CTI?

• Advance Your Career - We support career progression through a structured mentoring program and leadership courses that provide the support needed to grow. We also value ongoing education and training through tuition reimbursement and a dedicated training department.
• Join an Award-Winning and Valued Team - We have an award-winning unparalleled culture that can be felt by our employees across 60 countries. We support a work-life balance and the importance of time with family by offering generous health benefits and vacation packages, hybrid work from home opportunities, and paid parental leave. We also encourage care for the world around us through our unique CTI Cares program.
• Make a Lasting Impact - We focus on moving medicine forward by working on treatments for chronically and critically-ill patients, who depend on us to bring life-changing therapies to market.

Important Note

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.

Please Note

• We will never communicate with you via Microsoft Teams or text message
• We will never ask for your bank account information at any point during the recruitment process

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.