CT Support Specialist

New York Oncology Hematology; City of Albany (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

New York Oncology Hematology is seeking an administrative professional to support the CT department. Under general supervision, you will handle clerical duties, data management, patient check-in, scheduling, and insurance coordination in a clinical setting across multiple Capital Region locations.

You will obtain authorizations, maintain accurate logs, and ensure HIPAA compliance while delivering courteous service to patients and referring physicians.

Qualifications

• High school diploma or equivalent.
• Minimum two years in research assistance, medical transcription, medical assistance, or medical record reimbursement in a health care setting.
• Experience with patient check-in, insurance coordination, and scheduling is preferred.

Responsibilities

• Coordinates with Imaging staff and sites to ensure information is received in a timely manner.
• Obtains authorization from insurance carrier for required services.
• Obtains documents related to prior studies for accurate comparison.
• Answers and routes routine questions via phone, email, or in person; takes messages as needed.
• Greets patients and visitors, checks in patients, and informs clinical staff of arrivals.
• Provides and explains paperwork for patients prior to examination.
• Collects co-pays and balances and provides receipts.
• Maintains charts and office supplies; adheres to confidentiality and HIPAA.
• Records cancellations and reschedules appointments; notifies staff and updates charts.

Skills

Clerical experience

Data entry

HIPAA compliance

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Medical records software

Phone systems

Job description

Why Join Us?

• Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
• Access opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
• Enjoy the convenience of multiple locations throughout the Capital Region.
• Contribute to groundbreaking clinical trials that shape the future of oncology care.

Why Join Us?

• Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments
• Access opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team of experts dedicated to making a difference.
• Enjoy the convenience of multiple locations throughout the Capital Region.
• Contribute to groundbreaking clinical trials that shape the future of oncology care.

Discover your career potential with a practice dedicated to excellence and innovation.

Job Description

Pay Range: $19 - $23.48 per hour

SCOPE:

Under general supervision, performs all clerical, secretarial and data management functions of the CT department. Assists with all duties regarding authorization and maintains relationships with other specialty providers involved in patient care. Initiates and/or maintains accurate logs of all patients referred for scans. Supports and adheres to company policies, including the code of ethics and business standards.

Essential Duties And Responsibilities

• Works with Imaging Manager, CT Technologist, referring physicians, and sites to ensure that information is received on a timely basis.
• Obtains authorization from insurance carrier for all required/special services.
• Obtains all documentation relating to prior studies for accurate comparison.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects co-pays and balances and provides receipt.
• Provides general administrative support by filing charts and forms. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Minimum two years in one or more of the following areas: research assistance, medical transcription, medical assistance, medical record reimbursement/financial/business office in a health care setting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight correctable to 20/20. Requires occasional lifting of up to 30 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients, and the public. While performing the duties of this job, the employee is exposed to conditions typical in a medical office setting.