CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

MXR Imaging, Inc. is seeking a CT/MRI/PET-CT Field Service Engineer in Baltimore, Maryland. This role involves servicing medical imaging equipment, troubleshooting technical issues, and providing exceptional customer support.

The ideal candidate will have a strong background in medical imaging, be willing to travel within the United States, and possess a valid U.S. driver's license. A high school diploma is required, with an associate degree preferred.

Qualifications

• Extensive background in servicing medical imaging equipment.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license.

Responsibilities

• Provide on-demand phone and on-site support.
• Plan and execute required maintenance activities.
• Promote positive customer relationships.

Skills

Excellent verbal and written communication skills

Strong interpersonal communication skills

Analytic and problem-solving skills

Proactive strategic thinking

Customer satisfaction focus

Education

High School Diploma

Associate Degree in Electrical Engineering

Job description

Position Summary

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. The candidate must be able to troubleshoot and accurately resolve technical issues using a laptop and other equipment. Experience with CT, MRI, or PET-CT medical equipment is required; OEM or third party training/experience is preferred.

Essential Duties

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly return and document all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Clarify customer requirements and technical issues with customers and sales force.
• Professionally, safely, and accurately perform on-site system installations and de-installations.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
• Perform duties subject to modification to fit business needs, as directed by executive management.

Education/Experience

Required:

• High School Diploma
• Extensive background in servicing medical imaging equipment.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license.

Preferred:

• Associate Degree in Electrical Engineering or military training in electronics, equivalent certified electrical training, or equivalent experience on electronic equipment.

Travel

• Willingness to travel within the United States.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem‑solving skills, allowing for strategic data interpretation.
• Personal qualities of integrity, credibility, and unwavering commitment.
• Proactive, hands‑on strategic thinker who is a team player with a positive and supportive attitude.
• Customer satisfaction focus.
• Promptness of response to users’ requests for support.
• Accuracy and report quality and meeting deadlines.
• Solving problems on a first‑call basis.
• Maintaining excellent customer relations.

Physical Demands

• The physical demands described are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee regularly uses hands to finger, handle, or feel, stands, walks, sits, reaches with hands and arms, and talks or hears. The employee occasionally climbs or balances, stoops, kneels, and crouches. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Training Requirements

• ESD Training (ESA and EF)
• Cold Stress Training
• HIPAA
• Heat Stress Training
• Departmental procedures as required for the role
• Quality Key Process Indicators and policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization