CSSA I-IV

Valley View; Glenwood Springs (CO); Hybrid; USD 28,000 - 74,000; Full time

Benefits offered by this job

Life insurance

Flexible Spending Account (FSA)

Paid time off (PTO)

Tuition Assistance

403(b) Retirement Plan

Employee Assistance Program

Employee discounts

Job summary

Valley View Hospital in Glenwood Springs, CO is seeking a Clinical System Support Analyst (CSSA) for our IT department. The role focuses on supporting clinical workflows within EHR systems and ensuring efficient, user-friendly adoption across care teams.

Strong healthcare IT background and onsite with potential remote work as department needs allow. Responsibilities include documenting clinical requirements, collaborating across IT to deliver solutions, training staff, and driving system

Qualifications

• Minimum 3 years in healthcare business processes and Electronic Health Record (EHR) utilization.
• At least 3 years’ background in system implementation, maintenance, support, and data analysis, including hands-on involvement in deploying and optimizing clinical information systems.
• Advanced documentation and training skills within the healthcare field, such as developing user guides and leading instructional sessions for new staff members.
• Proven analysis and problem-solving skills, exemplified by resolving complex system issues under tight deadlines in fast-paced clinical environments.
• Highly skilled in multi-tasking, managing concurrent projects, and adapting to shifting priorities to meet departmental needs.
• Flexibility to influence and engage stakeholders at all organizational levels, ensuring seamless collaboration across departments.
• Demonstrated excellence in customer service, acting as primary liaison with vendors, contractors, and project sponsors to address concerns and deliver solutions.
• Strong project and program management expertise, including planning, execution, and support of large-scale healthcare IT initiatives.
• Exceptional written and verbal communication skills, used to effectively present recommendations and complex information to administrative leadership.
• Proficient with remote work technologies - such as video conferencing, collaboration platforms, and remote access tools to maintain productivity and clear communication in hybrid or off-site settings.

Responsibilities

• Lead support and documentation of clinical requirements within IT systems.
• Collaborate across IT teams to build clinician-focused solutions.
• Facilitate caregiver engagement and ensure effective EHR use.
• Drive system adoption, workflow improvements, and optimization.
• Manage stakeholder engagement across departments.

Skills

Healthcare IT

EHR utilization

Clinical workflows

Documentation

Customer service

Project management

Communication

Remote work tools

Education

Associate degree

Bachelor’s degree

Job description

Valley View Hospital
Glenwood Springs, CO 81601, USA

• Pay or shift range: $20.41 USD to $54 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Clinical System Support Analyst (CSSA) needed for Valley View's IT department.

Previous healthcare experience preferred, strong aptitude for technology!

General Objectives:

Leads the support and documentation of functional clinical requirements within IT application systems. Drives collaboration across IT teams to develop and build solutions for users/departments based on clinical requirements throughout the system. Facilitates caregiver engagement, ensuring meaningful and efficient use of the EHR across disciplines and departments. Drives system adoption, workflow improvements, and continuous optimization. This is primarily an onsite position with flexibility to work remotely when appropriate, as determined by department needs.

Qualifications:

Education:

• Minimum: Associate degree or equivalent (preferably in healthcare-related field, Informatics, Information Technology, or Engineering).

Preferred Qualifications:

• Bachelor’s degree or equivalent (preferably in healthcare-related field, Informatics, Information Technology, or Engineering).
• Specialty certification in healthcare information technology or an EHR-specific certification (e.g., Certified Professional in Healthcare Information & Management Systems [CPHIMS], Certified associate in healthcare information & management systems [CAHIMS], Board Certified in Nursing Informatics, or equivalent), to ensure demonstrated proficiency in managing healthcare information systems and advancing patient care through technology.

Experience/Skills:

• Minimum of 3 years' experience in healthcare business processes and Electronic Health Record (EHR) utilization, supporting clinical and operational workflows.
• At least 3 years’ background in system implementation, maintenance, support, and data analysis, including hands-on involvement in deploying and optimizing clinical information systems.
• Advanced documentation and training skills within the healthcare field, such as developing user guides and leading instructional sessions for new staff members.
• Proven analysis and problem-solving skills, exemplified by resolving complex system issues under tight deadlines in fast-paced clinical environments.
• Highly skilled in multi-tasking, managing concurrent projects, and adapting to shifting priorities to meet departmental needs.
• Flexibility to influence and engage stakeholders at all organizational levels, ensuring seamless collaboration across departments.
• Demonstrated excellence in customer service, acting as primary liaison with vendors, contractors, and project sponsors to address concerns and deliver solutions.
• Strong project and program management expertise, including planning, execution, and support of large-scale healthcare IT initiatives.
• Exceptional written and verbal communication skills, used to effectively present recommendations and complex information to administrative leadership.
• Proficient with remote work technologies - such as video conferencing, collaboration platforms, and remote access tools to maintain productivity and clear communication in hybrid or off-site settings.

SALARY RANGE

Entry salary dependent upon education, skill set, and experience

BENEFITS

• Employer paid basic life coverage with buy-up coverage options
• Flexible Spending Account (FSA) for health care and dependent care.
• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
• Tuition Assistance Available
• Retirement Plan 403(b) plans with employer matching contributions.
• Employee Assistance Program
• Employee discount on Valley View Medical Services
• Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
• Free Use of Sunlight and Aspen SkiCo day passes, based on availability.

Loan Repayment:

Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified.

About Us

Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.

At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.