CSS TSSM Travel Technology Program Manager

BCD; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading travel management company is seeking a CSS TSSM Travel Technology Program Manager to oversee technology solutions and improve processes within the travel industry. This remote role requires advanced experience in travel technology, project management abilities, and excellent customer service skills. Candidates must possess knowledge of GDS Sabre or Amadeus and be adept in a collaborative environment. Flexible work options and opportunities for career growth are provided.

Benefits

Flexible working hours

Generous vacation days

Travel industry perks and discounts

Inclusive work environment

Qualifications

• Advanced understanding of travel management and technology needed.
• Project management experience is required.
• Ability to work in a collaborative and international environment.

Responsibilities

• Conduct assessments and replicate errors for troubleshooting.
• Execute configuration changes and perform risk analysis.
• Provide exceptional customer service and conduct training.

Skills

Advanced experience in the corporate travel industry

Advanced experience in travel technology

Excellent oral and written communication skills in English

Tools

GDS Sabre

Amadeus

Concur travel tool

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM Travel Technology Program Manager (Remote) - Full time, United States, United Kingdom, Germany, Spain

The CSS TSSM Travel Technology Program Manager is accountable for assessing incidents and determining a solution approach, understanding requests for changes and determining the best approach, and applying a solution approach to assure a business problem has been resolved. In this role, you will proactively identify opportunities for improvements. You will also coordinate the respective team.

Responsibilities

• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Perform benefit & risk analysis on small to highest scenario (many interacting key variables)
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team in line with senior management's general direction

Requirements

• Advanced experience in the corporate travel industry is required
• Advanced experience in travel technology is required; Concur travel tool
• Experience in a collaborative and international workspace
• You have project management experience
• Advanced knowledge of GDS Sabre and/or Amadeus is required
• Excellent oral and written communication skills in English

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually.

What We Offer

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].

We are an equal opportunities employer and welcome applications from all qualified candidates.