CSS Regional Case Manager Supervisor / 61016037, 61012541

State of South Carolina; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

The South Carolina Department of Social Services is looking for a CSS Regional Case Manager Supervisor to oversee child support cases and ensure compliance with policies. This role requires strong administrative, communication, and negotiation skills, along with a commitment to protecting vulnerable families. Ideal candidates will have a High School Diploma and relevant experience, or higher educational qualifications.

Benefits

Health, Dental, Vision Insurance

15 days annual leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Qualifications

• High School Diploma with 4 years experience or Associate Degree with 2 years experience in Child Support Services.
• Bachelor's Degree with related experience.
• Must obtain Notary Public commission within 3 months.

Responsibilities

• Supervise child support case activities and ensure PII is handled correctly.
• Prepare and manage court documentation and schedules.
• Maintain client communication and coordinate intergovernmental cases.

Skills

Communication

Negotiation

Administrative Skills

Education

High School Diploma

Associate Degree

Bachelor's Degree

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Two (2) Positions Available

Job Duties:

• The CSS Regional Case Manager Supervisor is responsible for supervising and preparation of child support cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child Support enforcement services to clients as required or needed.

• Prepares cases for court; verifies and notarizes pleadings, schedules hearings, files papers with the Clerk of Court, and utilizes DSS Palmetto Automated Child Support System (PACSS), Word, Outlook, and TEAMS. Liaison with Court personnel and with Sheriff's personnel responsible for service of process of legal documents.

• Maintains control of assigned caseload; Handles correspondence and telephone inquiries relating to child support services. Processes and monitors intergovernmental cases. Keep other states advised of all activities; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases. Maintains case records, case narrative establishes and maintain documents on laptop computer electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely manner.

• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data.

• Communicates with other units within the Child Support Services Division and other components within the Department of Social Services: access case data in PACSS and OnBase, as well as financial information to ensure distribution of collections. Interprets child support services programs to clients, general public and to the community as needed.

• Provides services in accordance to agency policy and procedure. Assists attorneys in court; negotiate support amounts, complete form orders- support orders, genetic test agreements, continuances, contempt's, and special orders.

• Coordinates intergovernmental genetic tests, including scheduling and follow-up. Conducts interviews with custodial parents for paternity cases, intergovernmental support cases, and other cases as necessary.

• Coordinates with the Clerks of Court the enforcement of support obligations. Performs locate activities as required.

• Assists Regional Director and Case Worker III in administering the operations of the respective office. This involves help with policy and procedure implementation.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.

An Associate Degree and two (2) years of experience with Child Support Services. A Bachelor's Degree and related experience.This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have a valid driver's license. Ability to enter information in computer, ability to lift up to 30 pounds; Commission as Notary Public within 3 months of employment.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Division : Child Support Enforcement / Richland County