CSRIPS Student Services Advisor (Part-Time)

City of Coral Springs; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

The Coral Springs Regional Institute of Public Safety seeks a Student Services Advisor to act as a liaison between students and departments, promoting a positive, student-centered experience. You will communicate professionally with students, alumni, and staff, manage MyCSRIPS and CSRIPS emails, and help coordinate events and open houses.

Responsibilities include delivering exceptional customer service, guiding students through processes, escalating issues when needed, and supporting enrollment,

Qualifications

• High school diploma or GED required.
• Some college or an Associate's degree preferred.

Responsibilities

• Provide exceptional customer service to students, guests, and staff at CSRIPS.
• Serve as first point of contact for students, alumni, and delegates via in-person, email, and phone.
• Coordinate and participate in events such as Open House and career events.
• Communicate information clearly and professionally to internal stakeholders and students.
• Assist in responding to student inquiries and guiding them through processes and paperwork.
• Support across departments by coordinating with Academic Program Advisors and Faculty as needed.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma/GED

Associate's degree preferred

Job description

The Coral Springs Regional Institute of Public Safety is a full service accredited, certified training center that runs the following core classes: Firefighter 1 & 2, Paramedic, EMT, Driver Engineer, FLUSAR (TRT), Fire Officer, Live Fire, and all AHA classes. These are some of the specialties that an individual can apply for to teach. Each area has its own requirements which a candidate should be familiar with prior to applying. The applicant performs highly responsible instructional work involving coordination, scheduling and interaction with students both in lecture and skill assessment. Learning the use of our management system, rules and regulations is a necessity. An instructor ensures all work is performed according to established safety standards, Federal, State, local codes/regulations.

For more information, please visit the following sites: City of Coral Springs Fire Department website: http://www.coralsprings.org/fire Coral Springs Regional Institute of Public Safety website: http://www.csrips.org/

The schedule for this position is:

9:00am – 2:00pm; Monday – Friday Occasional nights and weekends will be required with notice

The Student Service Advisor serves the Coral Springs Regional Institute of Public Safety (CSRIPS) as a student liaison and collaborates with all departments to promote a positive, student-centered experience. To execute the functions of this role well, the Student Services Advisor must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the CSRIPS with regularity. The Student Service Advisor must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

• Provides exceptional customer service as part of the Student Services team to students, guests, vendors etc. at the CSRIPS training facility.
• Effectively provides advice to students either in-person, through the student information system, by e-mail and by phone. The person in this role will be the first point of contact for students, alumni and student delegates for questions related to CSRIPS or other general information.
• Gains an in-depth knowledge of all functional areas handled by Student Services including the student life cycle.
• Assists students with resolving problems by providing in depth, comprehensive guidance and offering solutions or researching options to assist them as needed.
• Coordinates and participates in career events and Open House both internally and externally.
• Explains and facilitates appropriate processes and procedures to enable students to resolve their problems and answer their questions, e.g., submission of appropriate paperwork or required documents.
• Able to manage or refer students appropriately to services outside the immediate purview of Student Services such as, but not limited to, Academic Program Advisors, Program Administrators, Faculty.
• Determines when it is appropriate to escal
• Quickly incorporates critical campus situations and/or major policy changes into their work, e.g., policy changes.
• Monitors and manages MyCSRIPS and CSRIPS general email to ensure that issues are resolved appropriately and timely, in compliance with service level agreements.
• Assists the CSRIPS Operations Manager and staff with various office duties.
• Handles incoming and outgoing mail for the office.
• Keeps abreast of current literature and developments in the field of Financial Aid, Registration, Enrollment, Billing and related professional organizations.
• Participates on department and campus committees, programs, and projects as assigned.

• High school diploma/GED required. Some college/minimum of an Associate's Degree preferred.
• Two years of experience working in an administrative support position, preferably in an academic institution/training environment.
• An equivalent combination of training, and related experience will be considered in lieu of education requirement.

The Coral of Coral Springs is firmly committed to offering an equitable, drug-free work environment. We do not discriminate in any employment-related decisions on the basis of race, color, religion, national origin, sex, age, disability or other similar factors that are not job-related. This commitment is practiced in all aspects of our personnel policies, programs, practices, recruitment, examination, appointment, training, promotion, retention and other related activities. When requested, the Coral Springs Fire Department will make reasonable accommodations for individuals with disabilities. Please contact the Human Resources Unit at [e-mail] if special assistance is needed.