CSR1-CallCenter

Work that works for you.; Georgia (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Representative for remote work, primarily handling calls and ensuring optimal service delivery. This position offers a pay rate of $17.00 per hour and requires a high school diploma along with relevant experience. Candidates must possess strong communication skills and be dedicated to maintaining high customer service standards.

Qualifications

• 0-2 years of relevant professional experience or equivalent combination of education and experience.

Responsibilities

• Answer incoming calls from consumers and document inquiries.
• Meet Quality Assurance and other key performance metrics.
• Facilitate translation services for non-English speaking callers.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or GED

Job description

Position Title: CSR1-CallCenter

Pay Rate - $17.00 per Hour

Location: Remote / Work from home / Contiguous United States

Equipment: Bring Your Own Device (BYOD) per provided specs plus camera

Position Type: Temp to Perm

Training Schedule/Duration: Agents will be expected to be on camera for the entire training duration.

• Training Hours: Monday - Friday 8:00 am - 4:30pm EST
• Training Duration: 3 Weeks - 100% attendance is expected
• Residency Duration: 3 weeks - 100% attendance is expected

Hours of Operation:

• Normal Business hours are Monday-Friday 8:00 am to 4:30 pm EST.

Job Description:

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfilment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

• High school diploma or GED required, and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.