CSR Training Lead -Columbia/Midlands

Prismahealthurgentcare; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare provider in Columbia, SC, seeks a Training Lead to mentor and train staff in clinical operations. This role involves ensuring staff compliance with policies and delivering ongoing training for clinical service representatives. A graduate of an accredited program with a minimum of 2 years in a medical office is required. Knowledge of electronic health records, particularly Epic, is preferred. Join a team committed to high-quality patient care.

Qualifications

• Minimum of 2 years medical office experience.
• Expertise in clinical service representative functions.
• Must demonstrate proficiency with Standard Operating Policies and Procedures.

Responsibilities

• Ongoing training and development for clinical service representatives.
• Monitor and report on effectiveness of training programs.
• Conduct individual CSR competency evaluations at hire and annually.

Skills

Effective communication

Professional/positive attitude

High level of accountability

Knowledge of clinical operations

Education

Graduate of accredited school

Current certification in applied field

Tools

Electronic health records (Epic preferred)

Job description

Overview

In addition to performing daily operational procedures and clinical service representative responsibilities as needed, the Training Lead serves as the primary, in-center training and development resource for all center staff by supporting and participating as an active member of the in-center leadership team. Mentors, orients, and trains new staff members. Assures staff compliance with WellStreet policies and regulatory requirements.

Qualifications

(Candidates may be considered in the case of equivalent knowledge, skills, abilities, education, and experience.)

• Graduate of accredited school
• Current certification in applied field
• Minimum of 2 years medical office experience
• Experience with electronic health records; Epic preferred

Job-Related Skills/Competencies

• Demonstrates effective communication and interaction with employers, patients, providers, and other colleagues
• Demonstrates professional/positive attitude
• Demonstrates a high level of accountability for self and directs same in others
• Demonstrates a working knowledge of clinical operations

Essential Functions

• Has expertise in clinical service representative functions, including: patient triage (taking of vital signs and accurate/detailed medical history), specimen collection, point-of-care testing, EKG, dressing changes, medication administration and dispensing, immunization administration, performing radiology procedures, and documentation of care in an electronic health record
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices
• Provide online and conference call training sessions for offsite employees
• Monitor and report on the effectiveness of education/training programs
• Create and maintain a positive, professional, vibrant and engaging learning environment to train groups and individuals

Lead Responsibilities

• Performs ongoing training and development for clinical service representatives during new hire orientation period
• Communicates concerns and feedback in a supportive manner consistent with WellStreet’s mission and values
• Works collaboratively with Practice Manager and training team to provide consistent and high-quality training processes
• Coordinates with Training Coordinator and Training Manager to assist with on-site training experiences
• Conducts individual CSR competency evaluations at hire as well as annually
• Facilitates skills remediation efforts with CSRs, as needed
• Maintains accurate documentation of training
• Assists with chart audits when requested
• Mentors and orients new staff
• Maintains high level working knowledge of all aspects of EMR, interacts with the appropriate team members to ensure best practices and compliance
• Ensures all site level team members have adequate training for their assigned role and notifies site practice manager and/or training team of any issues
• Site lead for all compliance requirements, including but not limited to: X-ray, Lab, OSHA, Stericycle
• P erforms other duties as assigned

Must demonstrate as the standard for skills proficiency and knowledge with regards to Standard Operating Policies and Procedures. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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