CSR/Teller - Versailles Road - Part Time

Fifth Third; Lexington (KY); On-site; USD 10,000 - 60,000; Part time

Job summary

Fifth Third Bank is seeking a part-time CSR/Teller for their Versailles Road location in Lexington, KY. Responsibilities include delivering exceptional customer service, managing cash transactions, and resolving customer inquiries. Candidates should exhibit strong interpersonal skills and a commitment to ethical standards in banking. Previous experience in a similar role is advantageous.

Qualifications

• High school diploma or GED required.
• Experience in cash handling preferred.
• Ability to interact confidently with the public.

Responsibilities

• Provide excellent customer service during all interactions.
• Handle daily office responsibilities and maintain balance according to policy.
• Identify customer needs and refer them to appropriate banking partners.

Skills

Customer Service

Cash Handling

Problem Resolution

Communication

Flexibility

Education

High school diploma/GED

Job description

CSR/Teller - Versailles Road - Part Time page is loaded

CSR/Teller - Versailles Road - Part Time

Apply locations Lexington, KY time type Part time posted on Posted Yesterday time left to apply End Date: June 12, 2025 (5 days left to apply) job requisition id R59299

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GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

• Provide follow up to customer questions and find solutions to address issues

• Be responsive and timely with correspondence to keep lines of communication open and clear

• Maintain a position of trust and responsibility by keeping all customer business confidential

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.

• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.

• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.

• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

• Build and maintain a working knowledge of the Retail products and services offered

• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma/GED.

• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.

• Must have the ability to interact comfortably and confidently with the public.

• Position requires knowledge of retail policies and procedures, to perform the essential duties.

• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

• Need to have flexibility in scheduling.

WORKING CONDITIONS:

• Normal office environment.

• Extensive viewing of computer screens.

CSR/Teller - Versailles Road - Part TimeLOCATION -- Lexington, Kentucky 40504

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.