CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time

Fifth Third Bank; Chicago (IL); On-site; USD 41,000 - 65,000; Full time

Job summary

As a CSR/Teller for a leading bank, you'll provide exceptional customer service while managing transactions and ensuring adherence to policies. In a dynamic environment, your ability to address customer concerns and offer appropriate solutions will be key to enhancing their banking experience. This full-time role in Chicago offers competitive compensation and benefits aimed at supporting employee well-being.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) plan with employer match

Flexible paid time off

Comprehensive leave programs

Employee stock purchase plan

Qualifications

• High school diploma or GED required.
• Must have flexibility in scheduling.
• Ability to interact comfortably and confidently with the public.

Responsibilities

• Provide excellent customer service and maintain confidentiality.
• Handle daily office responsibilities ensuring efficient operation.
• Identify customer needs and refer them to appropriate partners.

Skills

Customer Service

Communication

Problem Resolution

Cash Handling

Education

High school diploma/GED

Job description

CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time

Join to apply for the CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time role at Fifth Third Bank

CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time

1 week ago Be among the first 25 applicants

Join to apply for the CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time role at Fifth Third Bank

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Customer Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
  
  
  

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
  
  
  

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
  
  
  

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills And Abilities Required

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.
  
  
  

Working Conditions

• Normal office environment.
• Extensive viewing of computer screens.
  
  
  

At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication, therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits.

Benefits

Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter.

Compensation

We offer a competitive base salary that is reflective of the range of salary levels for all roles within this pay grade across the US. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

CSR / Teller - Pilsen East - Spanish Speaking Preferred - Full Time

Total Base Pay Range 41,600.00 - 64,500.00 USD Annual

LOCATION -- Chicago, Illinois 60608

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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