CSR/Teller - East Lansing MI - Part-Time

Fifth Third Bank; East Lansing (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Fifth Third Bank East Lansing is seeking a part-time CSR/Teller to deliver friendly, accurate service during daily transactions and inquiries. You will help customers with deposits, withdrawals, and account questions while upholding bank policies and confidentiality.

This role emphasizes teamwork, flexible scheduling, and referral to bank partners for tailored solutions. You will engage customers, balance cash, and support a smooth customer experience in a community-focused branch.

Qualifications

• Extensive cash handling experience and accuracy.
• Professional appearance and customer-facing style.
• Strong verbal and written communication skills.
• Ability to work with the public and handle inquiries.
• Demonstrates initiative and sound judgment.
• Team player with flexibility in scheduling.

Responsibilities

• Provide excellent customer care for daily transactions and inquiries.
• Refer customers to bank partners for products and services.
• Operate in a fast-paced retail banking environment.
• Maintain confidentiality of customer information.
• Support daily office tasks and balance records as required.

Skills

Cash handling

Customer service

Professional image

Communication

Initiative

Teamwork

Scheduling flexibility

Education

High school diploma/GED

Job description

GENERAL FUNCTION:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience Function:

• Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
• Have a developed rapport with the customer base and have knowledge of account ownership.
• Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.
• Be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

Operations Function:

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.

Referrals Function:

• Consistently meet or exceed sales referrals, as set by management.
• Actively involve self in daily huddles, sales meetings and staff meetings.
• Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma/GED.
• Work involves extensive cash handling, which requires ability to perform advanced math functions.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.
• Position requires knowledge of retail policies and procedures in order to perform the essential duties.
• Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Need to have flexibility in scheduling.

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.

CSR/Teller - East Lansing MI - Part-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on