CSR/Teller - 17 Mile-Ryan (Sterling Heights MI) - Full Time

Fifth Third Bank; Sterling Heights (MI); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Fifth Third Bank in Sterling Heights, MI is seeking a CSR/Teller to provide outstanding customer service and support daily banking needs. The role focuses on listening to customers, identifying financial opportunities, and guiding them to the right banking solutions.

You will handle routine transactions, maintain accuracy, and follow bank policies while upholding confidentiality and a professional appearance. Flexibility in scheduling is required to cover store hours.

Qualificações

• High school diploma or GED required; cash handling experience preferred.
• Strong customer service and communication skills.
• Ability to follow bank policies, dress code, and confidentiality requirements.

Responsabilidades

• Deepen relationships with customers and guide them to banking solutions.
• Provide timely follow up and resolve customer questions.
• Maintain confidential handling of customer information.
• Refer customers to Bankers and business partners for consultative conversations when appropriate.

Conhecimentos

Cash handling

Customer service

Public interaction

Decision making

Dress code adherence

Scheduling flexibility

Formação

High school diploma/GED

Descrição da vaga

Make banking a Fifth Third better

We connect great people to great opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS

• Normal office environment.
• Extensive viewing of computer screens.

CSR/Teller – 17 Mile-Ryan (Sterling Heights MI) – Full Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Sterling Heights, Michigan 48310

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of