CSR Supervisor CVG05 at DSV Independence, KY

DSV; Independence (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

DSV in Independence, KY seeks a Customer Service Supervisor to oversee daily customer service operations, train CSRs, and ensure accurate data capture and system entry.

The role requires knowledge of transportation and logistics, strong communication, problem solving, and the ability to drive process improvements while meeting team KPIs. You will support new account startups, mentor staff, and coordinate with warehouses and customers to maintain high service levels.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continually looks for internal and customer process improvement processes.
• Develops and promotes a team environment.
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development.
• Assists with implementation and testing of new account starts ups.
• Provides support to teams located at customer sites.
• Supports presentations for new customer sales, implementations and customer visits.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains SOPs.
• Meets or exceeds all team KPI's for Customer Service.

Skills

Customer service

Team management

CSR Training

Data entry

Problem solving

SOP development

Communication

Mentoring

Process improvement

KPI management

MS Office

WMS

Education

High School Diploma or GED

Tools

WMS

MS Office

Job description

CSR Supervisor CVG05 job at DSV. Independence, KY.

• - If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.Job area: Managerial FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail]. DSV - Global transport and logistics * In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at USA - Independence, 710 Clymer CtDivision:Solutions Job Posting Title: CSR Supervisor CVG05 - 104404 Time Type: Full TimePOSITION SUMMARYThe Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.ESSENTIAL DUTIES AND RESPONSIBILITIES Develops and maintains positive customer relationships* Communicates effectively with customers, vendors and team members* Provides overall responsibility for ensuring accurate data capture and system entry* Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues* Continually looks for internal and customer process improvement processes* Develops and promotes a team environment* Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development* Assists with implementation and testing of new account start ups* Provides support to teams located at customer sites* Supports presentations for new customer sales, implementations and customer visits* Presents data and findings in front of the Customer* Reviews, updates and maintains standard operating procedures (SOP's)* Meets or exceeds all team KPI's for Customer Service* Conducts project work as requiredOTHER DUTIES (Site Specific)* May be required to work hours outside of set schedule dictated by business needs* Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES* Ensures direct reports deliver projects within scope and on time and meet customer expectations* Manages team vacations schedules and workload of team to assist in project prioritization* Development of direct reports* Responsible for employment decisions regarding staff and performance managementMINIMUM REQUIRED QUALIFICATIONSEducation and/or Experience* Must have a high school diploma or general education degree (GED).* Minimum of 2 years in transportation/supply chain management in a 3PL environment.* Minimum of 2 years of successful management experience in a logistics, customer service or related field required.* Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderateSKILLS, KNOWLEDGE, AND ABILITIESComputer Skills* Basic knowledge of WMS (Warehouse Management Systems)* Proficiency in MS Office applications (to include Excel, Word & Outlook)Langua