CSR Sales Representative (Bilingual English/Spanish)

UNIVISTA HOLDINGS LLC; McAllen (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Univista Holdings LLC is seeking a bilingual Customer Service Sales Representative to join our team in a fast-paced environment. You will handle customer inquiries, resolve issues, and actively promote products and services to drive sales while maintaining high quality interactions.

The role requires fluency in English and Spanish with strong communication skills, and the ability to upsell and cross-sell to meet customer needs.

Qualifications

• Fluency in English and Spanish is required.
• Experience in customer service is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products and services.
• Identify customer concerns and resolve issues to ensure a positive experience.
• Engage with customers to understand needs and offer personalized solutions.
• Promote products and services using upselling and cross-selling techniques.
• Maintain accurate records of interactions and follow-up actions.
• Collaborate with team members and other departments to resolve complex issues.
• Adhere to company policies and data protection guidelines.

Skills

Bilingual English/Spanish

Customer service

Upselling

Job description

Position Overview: We are seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.Key Responsibilities:Handle incoming calls from customers promptly and professionally.Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.Identify customer concerns and resolve them effectively to ensure a positive experience.Utilize problem-solving skills and product knowledge to address inquiries and complaints.Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelinesAttend necessary sales and customer service training sessions.Execute local store marketing initiatives and other marketing efforts.Represent the company in all business-related activities.Perform other duties as assigned.