CSR Office Lead - Union/NYC, full-time, retail

Whizz; Union (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a trailblazing company in the transportation sector as a Customer Service Representative. This role offers an exciting opportunity to lead a dynamic team, ensuring exceptional service and operational excellence. You will not only enjoy a competitive hourly wage but also the chance to earn performance-based bonuses. With a commitment to your professional growth, the company provides comprehensive training and a clear career path. If you're passionate about customer service and ready to make a difference, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Paid Time Off

Training Provided

Commute on Us

401(k) Retirement Plan

Performance-Based Bonuses

Flexible 8-hour Shifts

Qualifications

• Strong customer service skills with a focus on team leadership.
• Experience in training and performance monitoring is essential.

Responsibilities

• Supervise and guide the customer service team for smooth operations.
• Organize training sessions and monitor team performance.

Skills

Customer Service Skills

Team Leadership

Training and Development

Performance Monitoring

Issue Resolution

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Customer Relationship Management (CRM) Software

Job description

Customer Service Representative

Position: Customer Service Representative

Location: On-site, NYC

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $22 to $25 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Responsibilities:

1. Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.
2. Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.
3. Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.
4. Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.
5. Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.
6. Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.
7. Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.
8. Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.
9. Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.
10. Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.

Benefits:

1. Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
2. Training Provided: We believe in empowering you to reach new heights.
3. Commute on Us: Make your daily journey smoother and cost-effective.
4. 401(k) Retirement Plan: Invest in your future.
5. Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
6. Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: Earn between $22 - $25 per hour, based on your skills and experience.