CSR Office Lead - Union/NYC, full-time, retail

Whizz; New York (NY); On-site; Full time

Job summary

Whizz is seeking an enthusiastic CSR Office Lead for its NYC location. In this full-time position, you will supervise a team of Customer Service Representatives, ensuring high-quality service and operations. The role offers a competitive salary of $22-$25 per hour and opportunities for quarterly bonuses and career growth within a dynamic organization.

Benefits

Paid Time Off

401(k) Retirement Plan

Performance-Based Bonuses

Training Provided

Flexible 8-hour Shifts

Qualifications

• At least 2 years of experience in customer service or similar role.
• Ability to lead and develop team members effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise the customer service team to ensure smooth operations.
• Organize and facilitate training sessions for team members.
• Track and evaluate team member performance to achieve targets.

Skills

Team Oversight

Training and Development

Performance Monitoring

Issue Resolution

Process Improvement

Job description

CSR Office Lead - Union/NYC, full-time, retail

Join to apply for the CSR Office Lead - Union/NYC, full-time, retail role at Whizz

CSR Office Lead - Union/NYC, full-time, retail

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Join to apply for the CSR Office Lead - Union/NYC, full-time, retail role at Whizz

Customer Service Representative

Position: Customer Service Representative

Location: On-site, NYC

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $22 to $25 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz

Competitive Salary: Earn between $22 - $25 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Requirements

Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.

Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.

Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.

Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.

Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.

Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.

Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.

Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.

Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.

Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.

Benefits

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $22 - $25 per hour.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail and Consumer Services

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