CSR / Inside Sales

Capital Resin Corp; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Capital Resin Corporation in Columbus, OH is seeking a Customer Service Representative / Inside Sales Administrator to deliver daily financial and administrative support. You will handle inquiries, process orders, invoices, and returns, and coordinate with production and shipping to ensure timely delivery and accurate pricing.

The role requires strong communication, organizational skills, and a customer-focused mindset.

Qualifications

• Proven communication skills, both written and verbal, to interact with customers and internal teams.
• Strong organizational skills with attention to detail in a fast-paced environment.
• Customer-service orientation with a proactive, can-do attitude.
• Ability to work with cross-functional teams including accounting, production, and sales.
• 1-2 years experience in a similar role; accounts payable/receivable a bonus.

Responsibilities

• Provide financial, administrative, and clerical support to ensure accurate operations.
• Serve as Customer Service/Inside Sales liaison to customers and internal teams.
• Process invoices, credits, and returns accurately and timely.
• Communicate order status and pricing with production/shipping to satisfy customer needs.
• Participate in production meetings and assist with non-standard information requests from customers.

Skills

Verbal & written communication

Organizational skills

Customer service orientation

Attention to detail

1-2 years experience in similar role

Education

High school diploma

Associate or Bachelor's in Business (bonus)

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Columbus, OH, US

13 days ago Requisition ID: 1053

Salary Range: $55,000.00 To $65,000.00 Annually

Summary

Capital Resin Corporation (CRC) is passionate about innovation and pushing the boundaries of customer service. Our focus is helping companies create new and innovative organic chemistries, or improving upon current chemistries, to deliver greater consistency and process stability.

We manufacture and sell engineered chemistries as well as design and build chemical processes for a variety of Fortune 500 companies. We deliver transformational results.

Who we are.

Capital Resin Corporation is a 24/7 production environment dedicated to quality and customer responsiveness. We've had significant growth in the past few years and are continuing to build upon that growth. As such, we are always interested in communicating with those individuals who are adaptive, creative, responsive, logical, able to make quick decisions and the best at being a team player. Positions that we seek may include chemical operators, supervisors, chemists, engineers, and salespersons.

We have an immediate opening for a "Customer Service Representative / Inside Sales Administrator." This position will be based out of our Columbus, Ohio plant reporting to our Accounting Manager. This position will be responsible to provide financial, administrative, and clerical services to ensure effective, efficient and accurate financial and administrative operations.

Responsibilities

Customer Service

• Ensures satisfaction and value for our customers through positive interactions and a "can-do" attitude by accommodating delivery times, confirming correct pricing, etc.
• This position will communicate directly with our customers to facilitate resolution of any issues with input from business operations and production teams.
• This position will ensure that all sales orders are recorded correctly and communicated to production and shipping in a timely manner.
• Responsibilities will include providing daily updates to production and shipping to ensure customer needs are met.

Record Sales Invoices, credit and process returns of goods

• Ensure sales are invoiced accurately, in the appropriate period and in a timely manner. Additionally, ensures product returns are recorded correctly, and appropriate credits are given to the customer.
• Responsibilities include ensuring that all shipments from the previous day are invoiced. This process will include confirming that the invoice agrees with the related sales orders and shipping documents.

Stay Apprised of Plant Operations

• Ensures knowledge of plant and production capacity in order to communicate availability of orders for customers.
• Attend production meetings at least 3-times per week to stay informed of general plant operation issues.
  
• Assist Business Managers with non-standard information and report requests from customers (e.g. lot # tracking, batch reporting, etc.).
• Once new business is commercialized, has primary responsibility for communications associated with on-going day-to-day transactions with customers.

Perform other duties

• Other duties include answering the general telephone calls, accounts payable and accounts receivable backfill and support, financial reporting support, and miscellaneous office duties.

Qualifications / Requirements / Experience

• Proficient in Microsoft Office applications such as Word, Excel, Outlook, etc.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail
• Desire to be part of a growing business operating in an ever-changing environment
• High school diploma required; an associate or bachelor's degree in business is a bonus
• At least 1-2 years of experience in a similar role. Prior experience with accounts payable and receivable is a bonus.