CSR II

Ace Parking Inc.; The Woodlands (TX); Hybride; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Vacation/Sick Based on Pro-Rated Basis

Holiday Based on Hours Worked

Discount Programs

Résumé du poste

Ultipro in The Woodlands, TX is seeking friendly, customer-focused parking attendants to greet guests, guide to spaces, and maintain orderly lots. You will interact with guests, report issues, and help ensure a safe, efficient parking experience.

Responsibilities include assisting customers with pay stations, directing traffic with hand signals or flashlights, and maintaining cleanliness. Must have a valid driver’s license and ability to stand up to 8 hours.

Qualifications

• A valid Driver's License.
• Must be able to stand and walk up to 8 hours per shift.
• Ability to greet guests and communicate clearly with tact and diplomacy.
• Experience dealing with irate customers and resolving issues.
• Outgoing and enthusiastic personality.

Responsabilités

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report security concerns, incidents, or maintenance issues to management.
• Assist fellow team members during busy periods, promoting unity and cooperation.
• Greet customers with a friendly attitude, assisting with parking and locating spaces.
• Keep parking lots and surrounding areas clean and free of debris.
• Offer exceptional service by going the extra mile to assist customers.

Connaissances

Customer service

Communication

Safety awareness

Description du poste

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

Communication

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.

Family

• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and directions as needed.

Profitability

• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.

Accountability :

• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
• Actively look for ways to assist customers.

What we are looking for:

• A valid Driver's License
• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

What We Can Offer You for All Your Hard Work:

• Vacation/Sick Based on a Pro-Rated Basis
• Holiday Based on Hours Worked
• Discount Programs

ACE Parking is an Affinity Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces,Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.