CSR Dispatcher I: Customer Care & Logistics

Hackbarth Delivery Service Inc.; Mobile, Northern (AL, KY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Job summary

Hackbarth Delivery Service Inc. is seeking an experienced CSR Dispatcher I to support customer service and logistics operations in Mobile, AL.

The role emphasizes timely order processing, effective communication, and coordination of truck movements to ensure efficient pickups and deliveries. The CSR Dispatcher I will manage inquiries, maintain records, and work with drivers, terminals, and customers to resolve issues while upholding company procedures and service standards.

Qualifications

• Associate degree with 2+ years experience or HS diploma with 5+ years
• Database management
• Order entry and invoicing
• Basic knowledge of transportation documents and inventory
• Experience managing multiple projects and schedules
• Proficient in Microsoft 365 applications, including Excel, Word and Outlook

Responsibilities

• Direct customer contact via phone, email, portal, or other approved communication channels; build and maintain positive relationships with customers; provide order status updates, research and help resolve customer questions or complaints, and elevate when appropriate.
• Acts as a liaison between the terminals and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides pricing and delivery information, and processes orders.
• Oversee all paperwork associated with shipping and receiving functions and facilitates the corresponding files; schedules inbound & outbound freight to comply with Company operations as needed.
• Build and maintain effective working relationships with the various customers and establish clear communications with all necessary information to meet customer requirements.
• Keep records of customer interactions or transactions, recording details of inquiries complaints, comments and actions taken in appropriate software.
• Maintains email, text, and phone contact with line hauls, independent contractors, and employee drivers and tracks movement with GPS or other software and fills out and maintains and updates company records as needed.
• Receives information and dispatches aid in response to any emergency needs for assistance or repairs to appropriate parties both internal and external.
• Communicates with Line Haul Drivers and terminals while they are in route to pick-up or delivery at wholesalers or other customer depots.
• Oversee the transmission of paperwork associated with shipping and receiving functions and maintains the corresponding files as needed in the customer portal; schedules inbound & outbound freight to comply with Company operations.

Skills

Customer service

Communication

Time management

Multitasking

Teamwork

Problem solving

Database management

Order entry

Invoicing

Customer relations

Education

Associate degree

HS diploma

Tools

Microsoft 365

Excel

Word

Outlook

PowerPoint

Teams

Xcelerator

Job description

Hackbarth Delivery Service Inc. is seeking an experienced CSR Dispatcher I to support customer service and logistics operations in Mobile, AL.

The role emphasizes timely order processing, effective communication, and coordination of truck movements to ensure efficient pickups and deliveries. The CSR Dispatcher I will manage inquiries, maintain records, and work with drivers, terminals, and customers to resolve issues while upholding company procedures and service standards.