CSR - Dispatcher

Jackson Mechanical; Oklahoma City (OK); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities

Job summary

Jackson Mechanical Service in Oklahoma City is seeking a detail-oriented Customer Service Representative to support daily service operations. This role coordinates between technicians, customers, and the back office to ensure accurate job documentation and high-quality service delivery.

You will review tickets, create P.O.s, assist with job setup and dispatch, and help ensure timely invoicing and customer communications. Strong communication, organization, and multitasking are essential.

Qualifications

• Excellent written and verbal communication
• Strong customer service ethic with a focus on satisfaction
• High attention to detail and organizational ability
• Ability to multitask in a fast-paced service environment
• Experience with dispatching, service coordination, or admin support preferred
• Familiarity with service management software (e.g., BuildOps) is a plus

Responsibilities

• Review service tickets with technicians and verify completion details
• Create purchase orders and verify pricing, freight, and job coding
• Prepare detailed job descriptions and gather information for technicians
• Ensure ticket accuracy and assist with invoicing and billing accuracy
• Monitor customer portals and communicate with customers to schedule service

Skills

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Dispatching / admin support

BuildOps familiarity

Tools

BuildOps

Job description

Location: Oklahoma City, OK
Company: Jackson Mechanical Service

Job Summary:

Jackson Mechanical is seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support daily service operations. This role plays a critical part in coordinating between technicians, customers, and the back office to ensure high-quality service delivery, accurate job documentation, and overall customer satisfaction.

Key Responsibilities:

Ticket Review & Technician Coordination

• Review service tickets with technicians at the end of each call and workday
• Confirm job completion details including return visits, parts needed, labor time, materials used, and customer signatures
• Ensure all required documentation is complete and accurate before closing tickets
• Follow up on after-hours or weekend calls the next business day

Purchase Order (P.O.) Creation

• Issue purchase orders to assigned technicians
• Verify all required details including pricing, freight, approvals, and job coding
• Prevent ordering errors such as duplicate or misapplied purchases

Job Setup & Dispatch Support

• Create detailed and accurate job descriptions for incoming service requests
• Gather all necessary job information to ensure technicians are prepared for each call
• Communicate clearly any unknowns or special circumstances to technicians
• Maintain professionalism in all written job notes and descriptions

Ticket Quality Assurance

• Ensure accuracy and completeness of technician summaries and service tickets
• Verify all billable items, costs, and fees are properly documentedSupport timely and accurate invoicing through high-quality ticket management
• Communicate with customers to schedule service and address concerns
• Proactively ask about additional needs or potential issues
• Conduct follow-up and occasional outreach calls to gather feedback and maintain relationships
• Address and escrow customer concerns as needed

Customer Portal Management

• Monitor and respond to customer service portals in a timely manner
• Submit work orders and invoices through various customer systems
• Learn and manage multiple customer-specific portal requirements
• Provide coverage for other CSRs as needed

Qualifications:

• Strong communication and customer service skills
• High attention to detail and organizational ability
• Ability to multitask in a fast-paced environment
• Experience with dispatching, service coordination, or administrative support preferred
• Familiarity with service management software (e.g., BuildOps) is a plus

Why Join Jackson Mechanical?

• Team-oriented work environment
• Opportunity to play a key role in operations and customer experience
• Growth and development opportunities

$22.00 - $25.00 hourly