CSR - Customer Service Representative - Londonderry, NH

Würth Baer Machinery; Londonderry (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Würth Baer Machinery seeks a dedicated Customer Service Representative for their Londonderry branch. This full-time role involves managing customer inquiries over 50 times a day while ensuring excellent service and communication. Candidates should have a background in manufacturing or distribution, demonstrating strong organizational skills and a friendly demeanor.

Benefits

Competitive wages

Excellent health insurance choices

Paid time off

Company matched 401(K)

Qualifications

• Minimum 2 years customer service experience.
• Ability to handle high call volumes (50-70 calls daily).
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound ACD and Non-ACD calls.
• Manage quote requests and item information.
• Upsell during phone orders.

Skills

Organizational Skills

Verbal Communication

Written Communication

Multi-tasking

Customer Service

Math Skills

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft Word

SAP

Job description

CSR - Customer Service Representative - Londonderry, NH

Job Category: Inside Sales Reps

Requisition Number: CSRCU005525

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• Full-Time

Locations

Showing 1 location

Description

Würth Baer Supply Companyis one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30+ distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 20B Euro plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80+ countries around the world.

We are seeking a hard-working Customer Service Representative to work onsite at our branch in Londonderry, NH.

A successful candidate will have experience working as a Customer Service Representative at a company specializing in manufacturing or distribution where one would deal with a high number of SKUs or part numbers. This individual would also be accustomed to 60+ phone calls daily and possess good tenure at previous employers.

Schedule: Full-time, Monday-Friday, 8:00 am to 5:00 pm

Responsibilities:

• Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls – 50-70 calls per day
• Quote requests
• Item information
• Price information
• Order tracking
• Order entry over the phone
• Other miscellaneous requests
• Returns
• Product inventory availability and in-stock dates
• Process standard and special item orders from sales reps, customers, emails/faxes
• Handle email correspondence in personal and customer service department email boxes
• Participate in customer promotions to help build sales
• Upselling customers when placing phone orders
• Outbound calling as requested

Must Have:

• Very strong organizational skills
• Must be able to multi-task
• Excellent verbal and written communication skills
• Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
• Minimum 2 years of customer service experience in a fast paced, high call volume department
• Other duties related to customer service as assigned by the Customer Service Manager
• Excels in a rapidly changing environment
• Positive attitude, friendly and upbeat personality
• Professional
• Team player
• Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
• SAP system experience STRONGLY DESIRED

We offer the following employee benefits:

• Competitive wages
• A variety of excellent health insurance choices
• Paid time off
• Company matched 401(K)

Job Type: Full-time

Equal Opportunity Employer

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.