CSR

Gerber Collision (Texas), Inc.; San Antonio (TX); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual PTO

Paid parental leave

6 paid holidays

Insurance from day 1

401(k) with company match

Disability & life insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Resumo da oferta

Gerber Collision & Glass on Bandera Rd in San Antonio seeks a reliable administrative professional to support vehicle repairs. The role involves scheduling, coordinating with insurers, and documenting customer communications within CCC One and ARMS systems.

You’ll handle rental coordination, paperwork, and daily tasks in a fast-paced auto body environment, contributing to high-quality service and customer satisfaction.

Qualificações

• High School Diploma or GED (General Education Diploma)
• 1 year experience in a similar role such as administration assistant
• Preferred: 1 year in auto body or similar environment including customer service experience

Responsabilidades

• Execute WOW (Wow Operating Way) plan consistently.
• Schedule vehicle repair appointments using CCC One and scripting.
• Retrieve insurance assignments and obtain repair authorizations for disassembly.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurers during repairs.
• Confirm rental information and update CCC One with rental usage details.
• Manage ARMS daily to track vehicles in CCC One.

Conhecimentos

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Formação académica

High School Diploma or GED

Ferramentas

CCC One

ARMS

Daily Demand Capacity Planner

Descrição da oferta de emprego

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Gerber Collision & Glass - Bandera Rd, San Antonio TX 1-2 Years Minimum CCC1 experience preferred 2-3 years prior experience in customer service excellence required

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: Compensation Details: $16.00 to $22.00+ Hourly Compensation is commensurate with location, skill, education, and experience. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.