CSR

Gerber Collision (Tennessee), Inc.; Nolensville (TN); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

2 weeks parental leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company-m

Employer Paid Short-Term Disability &}

Descripción de la vacante

Gerber Collision & Glass in Nolensville, TN is seeking a Customer Service Representative to deliver an exceptional customer experience. You will manage relationships with customers and insurance companies while supporting the Repair Facility Team.

Key duties include scheduling repairs using CCC One, obtaining insurance authorizations, preparing RO packets, recording communications in CCC One, and coordinating rental cars with ARMS.

Formación

• High School Diploma or GED required; 1 year experience in a similar role preferred.
• Experience in auto body or related environment and customer service is a plus.
• Strong communication and multitasking abilities in a fast-paced environment.

Responsabilidades

• Provide an exceptional customer experience while managing relationships with customers and insurers.
• Schedule vehicle repairs using CCC One and daily scripting; ensure proper authorizations.
• Prepare RO work packets with QC checklists, parts lists, and rental indicators.
• Record all communications with customers/insurers in CCC One; confirm rental info.
• Manage ARMS to reflect active vehicles in CCC One.

Conocimientos

Multitasking

Attention to detail

Office equipment

Computer skills

Oral & written communication

Sales drive

Customer service

Educación

High School Diploma or GED

Herramientas

CCC One schedule

Daily Demand Capacity Planner

ARMS system

CCC One notes

Descripción del empleo

Company:

Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$16.00-$18.00 per hour depending on experience At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.