CSP Client Service Representative

Union Bank & Trust Company; Lincoln (NE); Hybrid; USD 22,000 - 33,000; Part time

Benefits offered by this job

Hybrid work from home

Onboarding and training

Job summary

Union Bank & Trust Company in Lincoln, Nebraska seeks temporary Client Service Representatives to assist investors and financial advisors with college savings plans. The role is phone-based and focuses on 529 options, tax rules, and account assistance.

The position offers a hybrid work-from-home option after onboarding, with potential for permanent openings based on performance and onboarding success.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum 2 years of Customer Service or Call Center experience.
• Knowledge of investments or 529 Plan rules, or banking experience preferred.
• Proficiency with Microsoft Word, Excel, Outlook, and financial software.

Responsibilities

• Provide phone assistance to investors and Financial Advisors' inquiries about investments, market performance, and 529 rules.
• Process transactions (contributions, withdrawals, changes) following Federal and State laws.
• Explain 529 tax rules, deductions, penalties, and rollover options clearly to clients.
• Assist with 529 account information, rollovers, mailings, and verifications.
• Help callers access online accounts and troubleshoot website issues.
• Use available resources to research issues and resolve complex inquiries.
• Follow up on incomplete paperwork with advisors and investors.
• Participate in product knowledge training and stay updated on 529 procedures.
• Identify risks to accounts and help safeguard against fraud and security breaches.

Skills

Customer service

Call center

529 plans

Banking experience

Microsoft Office

Education

High school diploma or GED

College coursework

Tools

MS Word

MS Excel

MS Outlook

Financial software

Job description

Position Summary

UBT is seeking temporary Client Service Representatives to help investors who are investing for future college expenses. The contract will be available through February 12th 2027. Opportunity for a permanent position dependent on open positions and candidate performance. The UBT College Savings Group manages seven nationally ranked 529 College Savings Plans, with an emphasis on providing stellar phone-based customer service to investors and financial advisors.

Essential Functions

• Provide phone assistance to investors' and Financial Advisors' inquiries. Be able to discuss investment options, market performance, account information, and 529 tax and estate planning rules and regulations as outlined by IRS and State law.
• Process transactions from callers accurately and in a timely manner, including contributions, withdrawals, and investment changes, while following Federal and State laws pertaining to 529 Plans, including tax benefits and penalties.
• Accurately and clearly convey Federal and State tax laws pertaining to all seven of our 529 Plans regarding possible tax deductions and credits, tax penalties for non-qualified withdrawals, Federal exceptions, gift tax and accelerated gifting, and rollovers into Roth IRAs.
• Assist with every facet of 529 College Savings account information, verification, proper tax coding, account processes, account creation and changes, rollovers, and mailings.
• Navigate callers through their online access and assist in troubleshooting website difficulties.
• Utilize an array of different resources and tools to research and gather information to resolve client issues and answer more complex inquiries.
• Follow up with advisors and investors regarding incomplete account paperwork, information, and requests.
• Acquire knowledge of PowerAgent Operator and Worx, Director, eStreamOne, Plaid, and Microsoft products such as OneNote, Word, Sharepoint, and Outlook.
• Participate in ongoing product knowledge and customer service training to enhance skills, stay current on 529 updates and processing procedures, and provide the best possible service to our investors.
• Understand, identify, and evaluate potential risks to client accounts and take necessary steps to ensure the account is protected against fraud, theft, and security breaches.
• Prioritize and manage daily tasks, workflows, and projects to ensure regular progress and timely completion, and regularly report progress and status to leadership.
• Understand and adhere to all bank policies, laws, and regulations applicable to their role. Complete compliance training and follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties or special projects as assigned.

Qualifications

• High School Diploma or GED required; college coursework completed or currently in progress preferred.
• At least 2 years of Customer Service or Call Center experience strongly preferred.
• Working knowledge of investments and/or 529 Plan rules and regulations, or prior banking experience preferred.
• Proficient in Microsoft Word, Excel, Outlook, and in working with other financial software.

Preferred Talents

• Accurate and detailed
• Effective communicator both verbal and written- promotes Union Bank's customer service philosophy
• Positive and people focused
• Organized and time efficient
• Self-directed and takes initiative
• Deadline driven
• Critical thinking

Working Environment

Sedentary work, occasional lifting and/or carrying up to 20 pounds.

Indoor work not exposed to outdoor elements or hazards.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.