CSM (US/ APAC)

Keka Inc.; Northern (KY); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Remote-First Organization

Group Health Insurance

International Offsites

Competitive Compensation

Learning Opportunities

Job summary

Wingify seeks a Customer Success professional to guide clients in boosting conversions using our solutions, collaborating with sales, account management, and technical teams.

The role emphasizes relationship management, analytical thinking, and business acumen to drive renewals and expansion across a remote-first global org.

Qualifications

• Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
• Understanding of Conversion Rate Optimization space
• Knowledge of Digital Marketing techniques and online promotional activities.
• Analytical thinker who can translate complex data into actionable plans
• Understanding of Google Analytics
• Knowledge of how SaaS works
• Outstanding communication, understanding, and writing skills.
• Bachelor’s degree, Business or Computer Science related.
• Minimum 3 years of customer-facing experience.

Responsibilities

• Own the onboarding of new clients.
• Guide customers to optimize conversions with Wingify solutions.
• Build loyalty by developing strong customer relationships.
• Provide training sessions for accounts.
• Resolve issues and manage customer complaints.
• Serve as the communication bridge between customers and internal teams.
• Maximize retention by reducing churn and contraction.

Skills

Customer-facing

Conversion Rate Optimization

Digital Marketing

Analytics

Google Analytics

SaaS

Communication skills

Bachelor's degree

3+ years experience

Education

Bachelor’s degree in Business or Computer Science

Job description

Founded in 2009, Wingify was built with a simple mission: to make experimentation and experience optimization accessible to everyone. What began in a New Delhi apartment has grown into a global SaaS platform enabling organizations to improve digital experiences through data-driven experimentation and insight.

Today, Wingify serves thousands of customers—from fast-growing startups to Fortune 500 companies like the World Economic Forum, Genpact, Forbes, and LEGO—and is supported by a global team of 450+ employees, with ANZ emerging as a key growth region.

Following Wingify’s merger with AB Tasty, the combined organization now forms a larger digital experience optimization platform with $100M+ in annual recurring revenue, 4,000+ customers worldwide, and nearly 800 employees across 11 global offices. Led by Sparsh Gupta as CEO and backed by Everstone, the group is focused on delivering best-in-class experimentation, personalization, and AI-led optimization solutions at global scale.

Role Overview:

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using Wingify solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

Role Overview:

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

Key Responsibilities:

• Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
• Manage the onboarding of new clients.
• Help build loyalty by creating an excellent relationship with the customers.
• Arrange operational and methodological training sessions for your accounts
• Resolve any issues and problems faced by customers
• Manage complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Maximize your portfolio’s retention by minimizing churn and contraction

Required Skills & Experience:

• Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
• Understanding of Conversion Rate Optimization space
• Knowledge of Digital Marketing techniques and online promotional activities.
• Analytical thinker who can translate complex data into actionable plans
• Understanding of Google Analytics
• Knowledge of how SaaS works
• Outstanding communication, understanding, and writing skills.
• Bachelor’s degree, Business or Computer Science related.
• Minimum 3 years of customer-facing experience.

Perks and Benefits:

• Remote-First Organization: Flexibility to work from anywhere.
• Group Health Insurance: Comprehensive coverage for you and your family.
• International Offsites: Participate in annual company retreats to global destinations.
• Competitive Compensation: Attractive salary with performance incentives.
• Learning Opportunities: Engage in incredible learning experiences within international teams.

At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/