CSM GovTech Community

The TalentHQ; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading organization in the GovTech sector seeks a Customer Success Manager to guide students in their career journeys within the government technology space. This role involves building relationships, optimizing processes, and ensuring student retention in a supportive online community. Ideal candidates are natural helpers, organized, and tech-savvy, with a genuine passion for student success.

Benefits

Flexible hours

Remote work environment

Collaboration with industry experts

Qualifications

• Natural helper with a passion for student success.
• Super organized and able to manage multiple tasks.
• Great listener who can connect with students.
• Quick to recognize and address problems.
• Familiar with digital learning platforms.

Responsibilities

• Guide students in understanding the GovTech industry.
• Ensure completion of assignments and maintain student engagement.
• Manage community interactions and optimize processes.
• Increase retention and identify upselling opportunities.

Skills

Organization

Empathy

Listening

Problem-Solving

Tech Savvy

Education

Experience with online education/coaching

Background in career coaching or tech

Job description

In this role, you will be the face and heart of our organization.

We need a Customer Success Manager who can help students in our online community stay on track.

Youll help us build a community for people who want to land a career in building tech for the government.

Youll get to build trusted relationships with the students, and youll work alongside Symoné B. - famous tech content creator and industry expert.

Do you like helping people find their dream jobs?

Being on the cutting edge of tech?

Managing communities?

If this sounds like you, read on:

What You'll Do:

Student Success & Engagement:

Guide new students in understanding the GovTech industry and career choices

Ensure students complete their assignments

Build relationships with them to keep them engaged and motivated

Daily review of students' goals and 1-on-1 calls to offer personalized advice

Community Management:

Take notes during live coaching calls and share helpful summaries

Stimulate activity and engagement by posting daily updates and responding to inquiries in forums and chat platforms

Encourage students to attend coaching calls, complete assignments, and participate in the community

Process Optimization:

Spot trends in student challenges and give feedback to optimize programs

Maintain an FAQ doc and recommend new content based on common questions

Student Retention & Upselling:

Increase retention and completion rates

Identify opportunities for upsells and renewals

Reduce refund requests by making sure every student is happy with the program

This Is For You If You Are...

A Natural Helper: You love seeing students succeed and will do what it takes to help them win.

Super Organized: You can manage many tasks and keep everyone on track.

A Great Listener: You know how to listen and can help students open up about their problems.

Quick to Act: You can see problems early and thrive in a busy environment.

Tech Savvy: You understand digital learning platforms

Nice-to-Have Skills/Experience:

Experience with online education/coaching programs.

Background in career coaching, tech, or professional development.

What We Offer:

$1,500 - $1,800 USD per month (based on experience).

The opportunity to work closely with an industry expert and a passionate team.

Flexible hours and a remote work environment.

About GovTechCon

We help professionals break into the Government Technology sector

With 15 AWESOME years of experience

She helped HUNDREDS of people land AMAZING tech jobs

Worked with HUGE companies like Microsoft and AWS

Been featured in SUPER COOL magazines like Insider, AfroTech

We want someone who LOVES innovation, likes to hang out, and wants to grow together.

Ready to Apply?

In the form, please respond "govtech" to the Why should we consider YOU for this position? question.

Note: Only resumes in English will be taken into consideration.