CSI Investment Assistant II

Citizens Bank; Malden (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading financial institution is seeking an Investment Assistant II to support Financial Advisors in Wealth Management. This role involves managing client relationships, coordinating service requests, and requires relevant licenses and strong communication skills. Successful candidates will thrive in a dynamic environment.

Qualifications

• 3+ years of industry experience required.
• Must obtain Series 7 and 66 licenses.
• Understanding of banking and wealth management services.

Responsibilities

• Serve as liaison between clients and financial advisors.
• Complete new client onboarding and service requests.
• Schedule and confirm client appointments.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Education

College degree in business-related field

High School Degree/GED

Tools

Microsoft Office

Salesforce

Job description

Description

If you’re passionate about a career in Wealth Management, Citizens Securities, Inc. is hiring for the Investment Assistant II role. Citizens Securities, Inc. is a high-quality investment services provider, focused on helping clients reach their short- and long-term financial goals, while growing market shares in the states in which we currently operate. In this position you will receive training materials, coaching, and dedicated time and support to successfully pass your Series 7 and 66 exams.

The Investment Assistant II works closely with the assigned Financial Advisor(s) to maximize revenue production by serving as the primary liaison between operations and internal departments, promptly responding to all client service requests, client appointment scheduling and preparation, and audit preparation while adhering to allFINRA, CCOIS, CFG and state securities regulations on a daily basis. You are responsible for the new account opening process, while maintaining the highest level of accuracy. You will occasionally be responsible for selected marketing activities including contacting the assigned Financial Advisor’s book of business to solidify relationships, coordinating all prospecting and follow-up efforts (telemarketing), serving as the client liaison for affiliated companies, assisting in coordinating client seminars, following up on referrals received from business partners, and providing sales activity reporting.

Travel within assigned geographic location may be required.

Primary responsibilities include

• Serve as liaison between clients, financial advisor(s), and internal departments
• Complete new client onboarding and service requests for existing clients
• Schedule/confirm client appointments
• Submit cases into workflow and follow through to funding
• Manage CRM and pipeline entry
• Sustain expertise on operational processes and systems

Qualifications, Education, Certifications and/or Other Professional Credentials

• College degree in a business-relatedfield preferred or a High School Degree/GED with a minimum 3 or more years industry experience
• A combination ofLife and Health,Series 6, and/orLife and Health,SIElicensesrequired
• Must be able to obtainSeries 7and 66 within specific timeframe required
• Understanding of general banking and wealth management services
• Excellent verbal and written communications skills
• Proficiency in Microsoft Office; experience with Salesforce a plus
• Self-motivated, organized, detail-oriented, confident and ability to multitaskand prioritize
• Continuously exhibits personal integrity, professional initiative, highly adaptable to change and open to new ideas
• A track record of working effectively in a team environment and building strong relationships with teammates, business partners and specialists

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.