CSCO Spring Co-op

Johnson & Johnson Co.; New Jersey; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Housing stipend

Job summary

Johnson & Johnson is seeking a Customer Service & Channel Operations Co-Op to support the Innovative Medicine CSCO organization. You will collaborate with teams across commercial, logistics, and customer service to drive process improvements, analytics, and end‑to‑end supply chain initiatives.

The role emphasizes data-driven insights, Excel-based optimization, LEAN/Six Sigma projects, and building dashboards with Power BI. This is a hybrid position with a housing stipend and U.S.

Qualifications

• Education: BA/BS in Supply Chain, Engineering, IT, or Business.
• Proficient in Excel (V-Lookups, Pivot Tables, Formulas, Macros).
• Familiarity with SAP and supply chain systems.
• Experience with Tableau or Power BI for analytics.
• Strong analytical, communication, and problem-solving skills.
• Leadership or project management experience preferred.
• Previous co-op or internship experience is a plus.

Responsibilities

• Identify cost-saving opportunities and process improvements using advanced Excel.
• Lead at least one high-impact project using LEAN/Six Sigma methodologies.
• Manage relationships with customers and internal partners.
• Develop and monitor supply chain initiatives to enhance the end-to-end customer experience.
• Generate reports and dashboards (Power BI) for KPIs and decision-making.
• Collaborate on business process improvements aligned with 2026 objectives.
• Distribute reports and lead meetings with local teams as needed.

Skills

Excel

Pivot Tables

Macros

Data Visualization

Analytical thinking

Communication skills

Leadership experience

Education

BA/BS in Supply Chain

Engineering

IT

Business

Tools

SAP

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Career Programs

Job Sub Function:

Non-LDP Intern/Co-Op

Job Category:

Career Program

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

As a Customer Service and Channel Operations (CSCO) Co-Op you will support Johnson & Johnson's Innovative Medicine CSCO organization, with a focus on supporting all departmental functional work groups, including but not limited to: Customer Support Services, Reverse Distribution, Revenue Reconciliation, and Systems Operations. You'll leverage data-driven insights to enhance efficiency, reduce costs, and improve customer and patient outcomes. You will have the opportunity to work closely with teams across commercial, logistics, and customer service functions, and play a critical role in process improvement, strategic analytics, and project leadership. As a Johnson & Johnson Co-Op you will also have opportunities to build a community with other Co-Ops through events, trainings, networking, and community outreach.

Core Responsibilities:

• Identify cost-saving opportunities and process improvements using advanced Excel skills.
• Lead at least one high-impact project utilizing LEAN/Six Sigma methodologies to optimize pharmaceutical processes.
• Manage relationships with targeted customers and/or internal partners, ensuring operational efficiency and customer satisfaction.
• Develop, implement, and monitor supply chain initiatives to enhance the end-to-end customer experience.
• Generate detailed reports and dashboards to inform decision-making, including weekly pharmaceutical supply chain reports, ad hoc analytics, and KPI tracking using Excel and visualization tools such as Power BI.
• Collaborate with internal teams on business process improvements and projects aligned with strategic objectives for 2026.
• Facilitate proactive communication by distributing reports, leading meetings, and supporting local team activities as needed.

Qualifications:

• Education: Currently pursuing a BA/BS in Supply Chain, Engineering, IT, Business, or related fields.
• Technical Skills: Proficient in Microsoft Excel (V-Lookups, Pivot Tables, Formulas, Macros), PowerPoint, Word.
• Familiarity with supply chain management systems: (SAP preferred).
• Experience with Data Analytics and Visualization tools: like Tableau or Power BI (preferred).
• Strong analytical, problem-solving, and strategic mindset.
• Excellent communication and interpersonal skills.
• Creative thinker with a development-focused attitude and ability to quickly adapt to new systems.
• Proven leadership or project management experience (preferred).
• Previous co-op or internship experience is a plus.

This position follows a hybrid work set-up. A one-time housing stipend is available, if needed.

Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future. Students currently on CPT, OPT, or STEM OPT usually requires future sponsorship for long term employment and do not meet the requirements for this program unless eligible for an alternative long-term status that does not require company sponsorship.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . Internal employees contact AskGS to be directed to your accommodation resource.

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