CSC Salesforce Admin: Tier 3 (Part-Time)

Sprezzatura Management Consulting; United States; Hybrid; USD 34,000 - 48,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Company paid Life, AD&D, Disability

Voluntary Insurance options

Flexible Spending Accounts

Paid time off & holidays

Job summary

Sprezzatura is seeking a Salesforce Administrator to support the Veterans Crisis Line within the Customer Success Center. The role centers on maintaining Salesforce, ensuring stability, security, and high availability to enable frontline agents providing critical crisis services to Veterans.

The ideal candidate is technically strong, detail-oriented, and committed to delivering timely, compassionate support.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years in help desk or customer service with multi-national org.
• Experience with regression testing.
• Familiarity with Agile project management and sprint planning.
• Ability to work independently and on cross-functional teams.
• Strong interpersonal and communication skills.
• Experience supporting VA or federal organizations preferred.
• Public trust clearance ability.
• Reliable internet for telecommuting.

Responsibilities

• Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line.
• Manage users, profiles, roles, permission sets, queues, and access controls.
• Process complex user access requests with least-privilege enforcement.
• Execute Data Loader operations for bulk data imports/updates/deletes/exports.
• Write and run SOQL queries for validation, audit, and reporting.
• Provision/deactivate users and update profiles across environments.
• Troubleshoot login issues, including SSO and IP restrictions.
• Collaborate with Business Owners to confirm requirements and approvals.
• Investigate sharing and visibility issues across OWD/roles/ sharing rules.
• Provide over-the-shoulder support with System Integration team on cross-system issues.
• Handle ServiceNow tickets with accurate documentation and SLAs.
• Maintain VCL Confluence with procedures and known issues.
• Coordinate with Incident Response Teams for high-priority incidents.
• Manage sandboxes: refreshes, config checks, deployments.
• Support Flow/automation troubleshooting; identify logic, governor limits, performance bottlenecks.
• Monitor health via logs and alerts to prevent issues.
• Assist with audits by generating history reports and login exports.
• Work with Dev/Release teams during UAT to validate configurations.

Skills

Salesforce Admin

Data Loader

SOQL queries

Access Controls

Troubleshooting

Stakeholder collaboration

Education

Bachelor's degree in CS/engineering

Tools

Salesforce

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time US

9 days ago Requisition ID: 1206

Other Considerations:

U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

The Salesforce Administrator supporting the Veterans Crisis Line (VCL) within the Customer Success Center (CSC) is responsible for maintaining and optimizing Salesforce to support frontline agents who provide critical, life-saving services to Veterans in crisis. This role ensures system stability, usability, security, and responsiveness in a high-availability, mission-critical environment.

The ideal candidate is technically strong, detail-oriented, and deeply committed to supporting a platform that enables timely, compassionate, and effective support for Veterans and their families.

Responsibilities

• Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line.
• Manage users, profiles, roles, permission sets, queues, and access controls.
• Process complex user access requests, including cross-object permission analysis and least-privilege enforcement.
• Execute Data Loader operations for bulk data imports, updates, deletes, and exports in compliance with data governance standards.
• Write and execute SOQL queries to support data validation, audit requests, and operational reporting.
• Perform bulk user provisioning, deactivation, and profile/permission set updates across environments.
• Conduct advanced login troubleshooting, including SSO failures, IP restrictions, and session policy conflicts.
• Engage Business Owners to clarify requirements, validate configurations, and obtain approval for system changes.
• Investigate and resolve sharing and record visibility issues across OWD settings, sharing rules, role hierarchy, and manual shares.
• Provide over-the-shoulder troubleshooting in direct collaboration with the System Integration team on cross-system issues.
• Troubleshoot and resolve end-user requests submitted via ServiceNow, ensuring accurate ticket documentation and SLA adherence.
• Maintain and update the VCL Confluence page with current procedures, known issues, and resolution documentation.
• Partner with Incident Response Teams (IRT) to support triage, containment, and resolution of high-priority production incidents.
• Perform sandbox management including environment refreshes, configuration validation, and change set deployments.
• Support Flow and automation troubleshooting, identifying logic errors, governor limit risks, and performance bottlenecks.
• Monitor system health, debug logs, and error alerts to proactively identify and address platform issues before escalation.
• Assist with audit and compliance reviews by generating field history reports, login history exports, and permission snapshots.
• Collaborate with development and release teams during UAT cycles to validate configurations meet business requirements pre-deployment.

QUALIFICATIONS

• Bachelor’s degree in computer science, Engineering or other technical discipline required, OR equivalent work experience.
• 3+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
• Experience with planning and performing regression testing.
• Some familiarity with Agile project management and sprint planning.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving skills.
• Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations.
• Must be able to obtain public trust clearance.
• Must have reliable internet service that allows for effective telecommuting.

WORKING CONDITIONS

Standard business hours for this position are weekends and holidays, with rotating shifts spanning 8:00 AM – 4:00 PM, 4:00 PM – 12:00 AM, and 12:00 AM – 8:00 AM.Must have reliable internet service that allows for effective telecommuting.

PAY RANGE

The base salary range for this position is $25hr to $35hr, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodation is available for qualified individuals with disabilities.

This job description is not intended to an employment contract and does not guarantee employment for any specific duration.