CSC Data Analyst

Simply Business; Boston (MA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Group medical, dental, vision, and prescription coverage

Disability and life insurance

Participation in bonus and 401(k) with employer match

Commuter benefits

Vacation, sick days, and company holidays

Learning and development opportunities

Job summary

A digital insurance brokerage in Boston is seeking a CSC Data Analyst to lead the integration of platform data and drive optimization across operations. The ideal candidate has over 5 years of analytics experience in financial services and strong expertise in contact center optimization. This role offers benefits such as medical coverage, a 401(k) with employer match, and a hybrid working model.

Qualifications

• 5+ years of analytics experience in financial services, insurance, or technology.
• Strong contact center health/optimization expertise.
• Ability to connect analytics to business outcomes.

Responsibilities

• Act as the key analyst for CSC operations.
• Deliver root cause analysis and investigate KPI performance drivers.
• Champion CSC reporting and provide insights for strategic discussions.

Skills

Analytics experience

Contact center optimization expertise

Experience presenting trends

Ability to influence decisions

Expertise in AI technologies

Tools

Looker

Amplitude

Zendesk

Job description

Overview

Join to apply for the CSC Data Analyst role at Simply Business.

Simply Business is a digital insurance brokerage that specializes in protecting the businesses our customers are building. We simplify the insurance-buying process for small businesses by blending technology, data, and insurance knowledge. Our proprietary platform allows small business owners to search and compare quotes from over 20 providers, customize coverage, and access policies online.

Founded in the UK in 2005, Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. We are committed to building an outstanding product and taking care of our people. We have been recognized as a best place to work, including Built In’s 2025 Best Companies to Work for in the US (Top 100) and Best Places to Work in Boston.

We’re looking for team members who are driven to challenge boundaries and who are passionate about delivering brilliant customer experiences.

What you will do

• Act as the key analyst for CSC operations. Lead the integration of platform data into consolidated views and storylines; facilitate communication across the CSC.
• Deliver root cause analysis and investigate drivers of KPI performance.
• Champion and manage CSC reporting from operational/workforce management and performance perspectives. Provide insights and facilitate strategic discussions; regularly partner with the CSC finance business partner to provide recommendations.
• Prepare regular CSC reporting, dashboards, and insights. Regular use of Looker, Amplitude, and Zendesk.
• Identify areas to improve CSC analytics and adjust processes as the business scales using innovative solutions.
• Undertake and support ad-hoc strategic projects and analyses to support leadership decision-making and organizational priorities.

What you need to have

• 5+ years of analytics experience with a background in financial services, insurance, or technology companies; strong contact center health/optimization expertise.
• Experience applying new technologies (such as AI) to streamline processes, gain insights, and drive transformation.
• Ability to connect analytics to priorities and business outcomes; ability to influence decisions; experience presenting trends to stakeholders or C-suite leaders.
• Ability to map visionary future work to current state to generate realistic operational roadmaps.

Benefits

• Group medical, dental, vision, and prescription drug coverage
• Disability and life insurance
• Participation in bonus and 401(k) with 5% employer match
• Commuter benefits
• Vacation, sick days, and company holidays
• Learning and development opportunities; regular team outings and volunteer opportunities
• Hybrid working model for flexibility

Equality and inclusion

Simply Business is an equal opportunity employer. We’re committed to an inclusive and diverse culture, and this commitment starts with our interview process.

If you’re interested, apply and your information will be reviewed by a team with varied levels of experience. You’ll have opportunities to meet a variety of people throughout the process.

Application process

Most first-round interviews are via Zoom. Later rounds may include in-person meetings with team members. If you appear to be a good fit, we’ll start with a Zoom interview. Please ensure you have WiFi and a laptop or a 4G-enabled smartphone. If you need assistance with your application, contact us at [e-mail].

For questions or to pause your application, email us; you can also learn more about working at Simply Business on our careers page: simplybusiness.com/careers/