CSA Case Coordinator, Show Low

NACOG; Show Low (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

NACOG is seeking a Case Coordinator to provide case coordination, client assessment, and supportive services to low-income individuals within its service area. The role emphasizes eligibility determination, resource navigation, and ongoing case management to promote stability and self-sufficiency.

Under supervision, you will collaborate with clients and partners to identify barriers and connect people with resources, ensuring services meet federal/state requirements and NACOG policies.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Behavioral Sciences, Sociology, Public Administration, or related field.
• Two years of progressively responsible experience in social services, case management, or related field.

Responsibilities

• Conduct client interviews to identify immediate needs and eligibility for community programs.
• Review applications and determine eligibility for services based on guidelines and funding.
• Coordinate referrals to community services and monitor client progress.
• Provide ongoing case management and financial education to promote stability.
• Maintain accurate client records and ensure compliance with program requirements.
• Engage in community outreach to raise awareness of available assistance.

Skills

Client intake

Assessment

Eligibility determination

Case management

Resource navigation

Community outreach

Financial literacy education

Education

Bachelor's degree in Social Work / related field

Job description

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Working under general supervision and exercising independent judgment within established program guidelines, this position provides case coordination, client assessment, resource navigation, and supportive services to low-income individuals and households throughout NACOG's service area.

The Case Coordinator is responsible for assessing client needs, determining eligibility for available assistance programs, coordinating access to community resources, and providing ongoing case management services that promote household stability, financial well-being, and self-sufficiency. The position works collaboratively with clients, community partners, and service providers to identify barriers, develop appropriate service strategies, and connect individuals and families with resources that address immediate needs and support long-term stability.

The position ensures services are delivered professionally, equitably, and in accordance with applicable federal and state program requirements, funding guidelines, and NACOG policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Intake, Assessment & Eligibility

• Conduct client interviews to identify immediate needs, household circumstances, available resources, and potential eligibility for community assistance programs.
• Review applications and supporting documentation to determine eligibility for services in accordance with established program guidelines and funding requirements.
• Prioritize and coordinate client intake activities based on identified needs, program eligibility, available resources, and applicable service priorities.
• Explain program eligibility requirements, available assistance, application procedures, and service limitations to clients.
• Identify barriers affecting household stability and coordinate appropriate referrals or supportive services.
• Maintain accurate and complete client intake records and documentation in accordance with established procedures.

Case Management & Client Support

• Provide ongoing case management and individualized assistance to clients experiencing financial hardship or other circumstances affecting household stability.
• Assess client needs and collaborate with individuals and families to identify appropriate services, resources, and strategies for addressing identified challenges.
• Coordinate referrals to community assistance programs, social service agencies, and other available resources.
• Conduct follow-up activities to evaluate client progress, identify additional needs, and determine whether further assistance or referrals are appropriate.
• Assist clients in navigating community service systems and understanding available resources and eligibility requirements.
• Provide services using a respectful, client-centered approach that recognizes individual circumstances, promotes self-determination, and supports long-term self-sufficiency.
• Provide financial management education, guidance, and coaching to clients to promote improved financial stability and responsible resource management.
• Assist clients in identifying financial challenges, establishing realistic financial goals, and developing strategies to improve household financial well-being.
• Provide information and educational resources related to budgeting, financial planning, and available community assistance.
• Encourage the development of practical financial management skills that support household stability and reduce reliance on emergency assistance when feasible.
• Monitor client progress toward identified financial and self-sufficiency goals and provide additional guidance or referrals as appropriate.

Community Outreach & Resource Coordination

• Conduct community outreach activities to increase awareness of CSA programs, eligibility requirements, and available assistance.
• Participate in community events, meetings, committees, and collaborative initiatives to promote services and strengthen community relationships.
• Develop and maintain professional relationships with community organizations, governmental agencies, nonprofit service providers, and other referral partners.
• Coordinate with external agencies and service providers to facilitate access to comprehensive services that address individual and household needs.
• Identify available community resources and communicate service opportunities to clients and appropriate program personnel.
• Conduct home visits when necessary to facilitate access to services for homebound individuals and other clients who may experience barriers to accessing assistance.

Program Documentation, Reporting & Compliance

• Maintain accurate, complete, and timely client records, eligibility documentation, service referrals, case notes, and follow-up information.
• Enter and maintain client information in designated program databases and case management systems.
• Compile service delivery data and prepare required monthly reports, program summaries, and other documentation.
• Monitor assigned activities and documentation for compliance with applicable federal and state program requirements, funding guidelines, and NACOG policies.
• Maintain confidentiality of client information and ensure records are handled in accordance with applicable privacy requirements and agency procedures.
• Identify documentation discrepancies, service delivery concerns, or potential compliance issues and communicate findings to appropriate program leadership.
• Participate in program monitoring, quality assurance activities, training, and process improvement initiatives as assigned.

Client Service & Professional Collaboration

• Provide responsive, professional, and respectful service to individuals and families from diverse socioeconomic, cultural, and educational backgrounds.
• Communicate clearly and compassionately with clients regarding eligibility determinations, available services, referrals, and program requirements.
• Collaborate with CSA personnel and community partners to coordinate services, resolve client concerns, and improve service accessibility.
• Exercise professional judgment in addressing client concerns and determining when additional assistance, consultation, or referral is appropriate.
• Maintain professional boundaries and demonstrate discretion when working with clients experiencing financial hardship or other challenging circumstances.
• Support a collaborative work environment and contribute to initiatives that improve service quality, operational efficiency, and client outcomes.

Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited college or university in Social Work, Human Services, Psychology, Behavioral Sciences, Sociology, Public Administration, or a closely related field; and

Two (2) years of progressively responsible experience in social services, human services, case management, community assistance programs, client advocacy, or a related field.

OR

An equivalent combination of education, training, and directly related experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.

Experience working with low-income individuals and families, community assistance programs, or federally or state-funded human services programs is preferred.

CONDITIONS OF EMPLOYMENT

• Criminal Background Check
• Motor Vehicle Record review in accordance with NACOG policy

CERTIFICATES & LICENSES

No additional professional certifications are required at the time of hire.

Specialized training or certification in case management, financial education, client services, or related human services disciplines is preferred.

Additional training may be required based on assigned program responsibilities, funding requirements, or agency needs.

TECHNICAL COMPETENCIES

• Client intake, assessment, and eligibility determination
• Case management and service coordination
• Community assistance programs and resource navigation
• Client advocacy and supportive services
• Financial literacy education and coaching
• Community outreach and partnership development
• Client interviewing and needs assessment
• Federal and state program eligibility requirements
• Client documentation and case record management
• Data collection, analysis, and program reporting
• Confidentiality and information privacy practices
• Client-centered and trauma-informed service approaches
• Cultural responsiveness and equitable service delivery
• Microsoft Office 365 and applicable case management databases
• Basic mathematical calculations and financial assessment

GENERAL COMPETENCIES

• Communication (written and verbal)
• Customer and client service orientation
• Empathy and compassion
• Professional judgment and discretion
• Confidentiality and ethical conduct
• Critical thinking and problem solving
• Organization and time management
• Attention to detail and accuracy
• Collaboration and teamwork
• Relationship building
• Adaptability and flexibility
• Initiative and accountability
• Decision-making

TRAVEL REQUIRED:

< 5% <10% < 25% < 50% < 75% 100%

Travel is required throughout the assigned service area to conduct client home visits, participate in community outreach activities, attend meetings and trainings, and coordinate services with community partners. Travel may involve varying road and weather conditions.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Physical Activity: Work requires frequent sitting, walking, talking, hearing, reaching, grasping, and use of hands for computer operation and office equipment. Occasional standing, bending, stooping, kneeling, crouching, climbing, and lifting may be required. The position also involves travel to client residences and community locations, which may require navigating varying physical environments.

Physical Exertion: Primarily light work involving exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Visual Requirements: Requires close visual acuity sufficient to operate computer systems, review client applications and supporting documentation, enter and analyze data, prepare reports, and perform other administrative and case management functions. Visual acuity sufficient for operating a motor vehicle is also required.

Work Environment: Work is performed in office environments, community service locations, client residences, and other settings throughout the assigned service area. The position requires regular interaction with the public, including individuals experiencing financial hardship, stressful circumstances, or other challenging situations. These interactions may involve sensitive personal matters, emotionally charged conversations, or individuals experiencing heightened distress. Employees are expected to maintain professional communication, exercise sound judgment, establish appropriate boundaries, and follow established procedures when responding to challenging client interactions.

Home visits and community outreach activities may involve exposure to varying environmental conditions, including temperature fluctuations, weather, infectious illnesses, and potentially unpredictable or unsafe surroundings. Employees are expected to follow established safety procedures and exercise appropriate judgment when conducting field activities.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

NACOG is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, gender, age, sexual orientation, national origin, disability, veteran status, genetic information, or any other characteristic protected by the state, federal, or local law. NACOG is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Director, 928-774-1895, H [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.