CS SCHEDULER AND REGISTRAR - INFUSION

Aultman Health Foundation; Canton (OH); Presencial; USD 34.000 - 42.000; Jornada completa

Descripción de la vacante

Aultman Hospital in Canton, OH seeks an Infusion Scheduler to coordinate and maintain the Infusion Schedule (chemo, transfusions, injections, blood, labs). You will pre-register encounters and help ensure accurate demographics and insurance data, supporting efficient patient flow and timely testing.

This role, based in the Timken Family Cancer Center, requires excellent customer service, precise data entry, and the ability to multitask across multiple systems.

Formación

• Must have high school diploma or equivalent.
• Knowledge of medical procedures and terminology (preferred, training provided).
• Knowledge of insurance and authorization requirements by payer (preferred, training provided).

Responsabilidades

• Schedule appointments for Infusion and Imaging in Cerner Win32.
• Coordinate multiple tests in back-to-back time slots to assure the highest possible customer satisfaction and patient flow.
• Work with departments and offices for urgent or stat ordered appointments.
• On occasion perform medical screen questions for MRI and CT appointments.
• Provide patient/office with preps, guidelines and directions associated with the appointment to assure patient is prepared and educated.
• Initiate calls to assure all demographic and insurance requirements are completed on each patient encounter.
• Validate health plan eligibility utilizing RelayHealth insurance eligibility system.
• Utilize AHIQA quality system to ensure accuracy.
• Check patients into the Infusion department upon arrival, presenting all necessary forms and documents and obtain electronic signatures.
• Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures.

Conocimientos

Customer service

Typing

Multitasking

Phone etiquette

Communication

Educación

High School diploma or equivalent

Herramientas

Cerner scheduling system

Descripción del empleo

Position Summary

The Infusion Scheduler coordinates, creates and maintains the Infusion Schedule (chemo, transfusions, injections, blood, labs etc.). They schedule ancillary testing for Hematology/Oncology patients. They also pre-register all encounters with valid demographic and insurance information. In doing so, schedulers help to ensure efficient patient flow and appropriate testing while ensuring all financial procedures are followed in a consistent and appropriate manner. They are also responsible for the Check In process which initiates the patient lab visit for the day.

Legal Entity

Aultman Hospital

Department Summary

• The Infusion Scheduler must possess a High School diploma or equivalent
• Comprehensive knowledge of medical procedures and terminology (Preferred but will train)
• Comprehensive knowledge of insurance and authorization requirements by payer and procedure (Preferred but will train)
• The Infusion Scheduler has comprehensive knowledge of department schedules, resources, preps and guidelines

Department Qualifications

• The Infusion Scheduler must possess excellent customer service skills and ability to interact in a helpful, courteous and compassionate manner
• Excellent typing, spelling and verbal skills (Required)
• The Infusion Scheduler must have the ability to multi-task using multiple systems while handling phone calls, patient interaction and frequent interruption.

Responsibilities & Expectations

• The Infusion Scheduler schedules appointments for Infusion and Imaging via faxes, phone calls or electronic orders into the Cerner Win32 scheduling system
• Coordinate multiple tests in back-to-back time slots to assure the highest possible customer satisfaction and patient flow
• Work with departments and offices for urgent or stat ordered appointments
• On occasion perform medical screen questions for MRI and CT appointments
• Provide patient/office with preps, guidelines and directions associated with the appointment to assure patient is prepared and educated
• Initiate calls to assure all demographic and insurance requirements are completed on each patient encounter
• Validate health plan eligibility utilizing RelayHealth insurance eligibility system
• Utilize AHIQA quality system to ensure accuracy
• Check patients into the Infusion department upon arrival, presenting all necessary forms and documents and obtain electronic signatures
• Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures

Working Conditions

• The Infusion Scheduler shifts range from 6:30am – 4:30pm M-F or hours as required by the job.
• The Infusion Scheduler position is subject to frequent interruptions and changes in priority of duties throughout the day.
• This position is located in brand new Timken Family Cancer Center

Hazardous Exposure Category

Category II - Includes tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues by exposure or potential exposure may be required as a condition of employment. Appropriate protective measures will be readily available to every employee engaged in Category II tasks.

Physical Addendum

Lifting 0-10 lbs
Occasional 10-33%
Lifting 10-20 lbs
Occasional 10-33%
Lifting 20-35 lbs
Occasional 10-33%
Lifting 35-50 lbs
Never
Lifting 50-75 lbs
Never
Lifting 75-100 lbs
Never
Lifting over 100 lbs
Never
Forward Reaching
Occasional 10-33%
Overhead Reaching
Occasional 10-33%
Standing
Occasional 10-33%
Walking
Occasional 10-33%
Sitting
Continuous 66% of the day
Climbing
Occasional 10-33%
Stairs/Ladder
Occasional 10-33%
Bending/Stooping
Occasional 10-33%
Twisting/Turning
Occasional 10-33%
Kneeling/Squatting
Occasional 10-33%
Crawling
Never
Pushing/Pulling 0-10 lbs
Occasional 10-33%
Pushing/Pulling 10-20 lbs
Never
Pushing/Pulling 20-35 lbs
Never
Pushing/Pulling 35-50 lbs
Never
Pushing/Pulling 50-100 lbs
Occasional 10-33%
Pushing/Pulling over 100 lbs
Occasional 10-33%
Carrying 0-10 lbs
Occasional 10-33%
Carrying 10-20 lbs
Never
Carrying 20-35 lbs
Never
Carrying 35-50 lbs
Never
Carrying 50-100 lbs
Never
Carrying over 100 lbs
Never
Grasping/repetitive sustained
Never
Fine motor coordination
Continuous 66% of the day
Vision: Near/Far/Color
Continuous 66% of the day
Hearing: ordinary conversation/other
Continuous 66% of the day